Technical Consultant

Bell (Montreal QC, Canada) 18 hours ago

Req Id: 273859 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

In response to our expanding portfolio of projects to extend and implement solutions for additional clients, the Bell Business Markets services delivery team is growing and has an immediate requirement for a Technical Consultant.

Prime Responsibilities:

  • Provide sound advice and counsel to internal and external clients, including project teams on complex technical issues related to their area of specialty. 
  • Consultation on and implementation of innovative, high impact services/solutions that realize significant business impact for the customer.

Other responsibilities include:

  • Works on issues that impact design/selling successes
  • Accountable for functional design
  • Accountable for defending solution to the customer
  • Provide support for the SOW process– author of proposals; risk assessment; number of resources required; estimate of costs, dependencies etc.
  • Involved in the evaluation/validation of projects/solutions costs
  • Contribute to conducting risk assessments and assist PM in mitigating these risks
  • Drive the project from end to end from an IT perspective
  • Overall understanding of business/technical problems related to a project to provide consultation on  the right solution
  • Develop business level documentation on technical solution
  • Explain vision and technical solutions to specialists and business
  • Take complex technical problems and provide consultation to clients on solving
  • Review and validate Bill of Material of solution proposed
  • Knowledge transfer of technical configuration to the customer
  • Documentation of final solution delivered
  • Work closely with the technical architect in the development of the solution
  • Accountable for the professional services engagement with the customer
  • Responsible for technical training
  • Work on multiple simultaneous projects

Experience/Education Required:

  • A University or college degree in a relevant discipline; possibly engineering or Technologist (DEC)
  • At least 5 years of business experience preferably in related field
  • At least 3 years of experience in the deployment and configuration of Unified Communication solutions (CISCO, Avaya, Microsoft, etc.)
  • Training and knowledge of suppliers
  • May have certifications (CISCO, AVAYA, MICROSOFT, IBM, ITIL, CompTIA, SNIA, project management, etc.)
  • Any experience in the deployment and configuration of the Bell Total Connect (BTC) solution as well as the CISCO WebEx platform will be consider an important asset.
  • Strong skills in clearly documenting configuration activities.
  • Capacity to understand customer needs in order to translate them into technological solutions.
  • Excellent skills to work in multidisciplinary teams during project delivery.
  • Ability to work in a complex technological environment with multiple integrations with third-party applications (ie : Genesys, Komutel, Nuance, XMedius FAX, etc.).
  • Good experience in the development of implementation plan, migration and tests.
  • Basic knowledge of the following technological elements: LAN, WAN, DNS, LDAP, NTP, Firewall.

Skills/Personal Traits:

  • Financial analysis and business case/modeling skills
  • Facilitation skills
  • Technical skills (IT systems, networking, telephony, troubleshooting, application development)
  • Knowledge of how the organization works
  • Leadership and customer relationship skills
  • Conceptual thinker
  • Strategic planning skills
  • Business and management skills
  • Communication skills especially preparing management presentation and reports
  • Writing skills
  • Collaboration and negotiation skills
  • Ability to lead and influence others to get things done
  • Analytical and technical skills
  • Problem solving and troubleshooting skills
  • Organization skills
  • Ability to use and manipulate Microsoft Office tools

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : New Brunswick : Fredericton || Canada : New Brunswick : Saint John || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Application Deadline: 04/16/2021

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, QC, Montreal



Bell, one of Canada's Top 100 Employers.

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