Customer Support Representative B2B - Dutch Speaker

Webfleet Solutions Sales B.V. (Amsterdam NH, Nederland) 13 dagen geleden gepost

Technical Customer Support Representative (Dutch/English speaker)

We are looking for a full time Technical Support Representative B2B with passion for technology. With this position you will work in a dynamic team at our office in Amsterdam.

You will identify, troubleshoot and help resolve customers’ technical issues efficiently and accurately, collaborating with peers Product Experts and other customer facing departments.

Being a Technical Support Representative at Webfleet Solutions means you are astute, technically minded, a problem solver and keeping the customer at heart of everything you do.

Here's a little taste of your challenge:

  • Provide product information and effective technical support through multiple channels (phone and email);
  • Investigate and take care of large and complex technical support matters;
  • Proactively manage customer expectations;
  • Delve deeply in the matter to resolve complex technical customer issues and provide root cause analysis;
  • Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers;
  • Contribute to additional support programs/projects (e.g. content delivery, product expertise, targeted proactive support activities).

What do we expect from you?

There is no set route to become a Technical Support Representative B2B, but to be successful in this role this is the kind of profile we have in mind:

  • You already have a successful experience in a similar technical role;
  • Impeccable written and verbal communication skills in Dutch and English;
  • Good interpersonal and customer service skills;
  • Eager to learn new products and technologies and utilize your knowledge in a practical way;
  • Ability to follow standard processes and practices within set service levels;
  • You are a team player.

What can you expect from us?

  • The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
  • A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
  • Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.

Let’s not forget the good stuff!

  • 25 annual leave days with option to buy up to 10 days.
  • Social committee: office parties with food and drinks.
  • Health insurance discounts and contributory pension scheme. 

Who are we?

Webfleet Solutions is one of the world’s leading telematics solution providers, dedicated to fleet management and connected car services and has over 50,000 customers worldwide and services drivers in more than 100 countries. Its main Software-as-a-Service solution WEBFLEET is used by businesses of all sizes to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency and reduce CO2 emissions. Webfleet Solutions is part of Bridgestone Europe NV/SA (“Bridgestone”), a subsidiary of Bridgestone Corporation, the world’s largest tyre and rubber company.

Together with our team of 750 employees in 16 countries we make a difference in the telematics industry while influencing tomorrow’s mobility by developing state of the art technology and delivering world-class services to our customers. Besides, offering multiple benefits to our employees, we have created an environment that combines a variety of exciting challenges with an international and informal work atmosphere that makes Webfleet Solutions a great place to work.

Want to join us?

We would like to meet you!
Pre-employment screening might be part of the selection process

Customer Support Representative B2B - Dutch Speaker

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