Job Description

Data Center Technical Engineer
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The Solutions Specialist is a mid-level position in the Solutions Specialists job family.
The primary responsibility of the Solution Specialist is to provide design, configuration and escalated problem management of solutions and services in client environments of medium complexity. The Solution Specialist establishes a track record of exceptional performance with regards to a combination of technical, service and/or business ability. These employees work towards expert level certification, whilst at the same time developing business knowledge.
What you'll be doing
Create and deliver technical solutions
This position requires an employee to translate medium complexity business requirements into functional requirements and through technical expertise translate the requirements into technical solutions. This employee will engage early in the client planning and solution definition phase of projects and define the standards of work (SoW) with the related roles and responsibilities of the team to be utilised. In addition, the technically focused Solution Specialist demonstrates strong business ability, whilst maintaining a mix of both business and expert technical discipline. The Solution Specialist acts as trusted advisor to the client through demonstrating an understanding of the client’s requirements and expertise in the relevant technologies.
Implement projects
The individual contributes expertise towards a proposed technical solution and will work with internal colleagues to define the roadmap and milestones. They demonstrate the ability to assist in providing an overall high-level design of technical or service solutions for complex business situations. They play an active role in enhancing current solution concepts or creating new ones. They are key project team members charged with the analysis of user and technical requirements, specifications development, solution design and development and in some environments may consult on testing and deployment processes. He/she demonstrates project management ability and can apply and maintain these abilities to work on particular technical projects that assist the client in fulfilling their information technology needs. They are required to work on multiple projects at the same time.
Provide problem management
The Solution Specialist is expected to provide problem management assistance at escalated levels. They act as user support and assist with trouble shooting.
Best practice
Mentorship of engineers and consultants is provided to encourage their professional growth. This may include developing technical training materials and conducting training programs and educating engineers on basic technical details. The individual proactively provides experience in practically improving Dimension Data systems, services and operational processes. The individual's performance is consistent and mature, providing high quality and service. The individual demonstrates confidence whilst supporting an increase in successful deals and solutions.
Provide pre-sales
The Solution Specialist engages clients and identifies opportunities at a high level. They provide assistance to Pre-Sales and are involved in pre-sales processes within medium complexity customer environments. They display strong client service orientation and strive for client engagement. Solution Specialists assist the Sales Team with the evaluation and activation of new accounts. They also contribute expertise around the design and configuration requirements in relation to complex RFP / RFI and proposals.
Behavioural skills
At this level the Solution Specialist displays persuasive and confident presentation, writing and report/proposal ability. The Solution Specialist displays good interpersonal skills and is able to work well in a team. They have strong technical, quantitative and analytical skills. They are able to motivate a team of Solution Specialists to ensure optimal performance.
The individual will be expected to leverage a strong level of business understanding. They are expected to be technology leads for specific technologies and to use their deep knowledge of these technologies to propose enhancements and improvements.
The Solution Specialist requires a high level of technical ability and education (certificate, diploma or degree level) with respect to market, verticals, horizontals, business administration and business change.
Required Work Experience:
At least 4 – 6 years’ experience in a position
At least 4 years’ experience across multiple domains
Project management experience, including certification (preferred)
Demonstrated experience working with clients to understand their requirements and define appropriate solutions
What would make you a good fit for this role?
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
Save Job