At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

1. Manage Delivery of Technical Solution

· Effectively communicate with all related parties to ensure technical solution meets the business needs / requirements and resolve business problems

· Understand business need and business process and find alternative solutions

· Work with other teams to prepare plan and agree on the timeline, scope, and cost

· Manage implementation of solution from requirements to deployment to production (analyze, build, test, deploy, hand over) as per agreed timeline, scope, and cost

· Manage, track, and monitor progress of delivery on regular basis

· Manage vendors to implement technical solution as per plan and within budget

· Project consultation

2. Implementation of Solution

· Analyze and design technical solution as per business requirements and prepare requirements specification document that meets all requirements (functional and non-functional requirements such as performance, reliability, security, etc.)

· Ensure requirements specification is complete and agreed with business teams

· Work with IT Architect team to finalize architecture and high level design of the solution that meet the requirements

· Prepare technical specification and detailed solution design that meet the requirements

· Build technical solution as per requirements and technical specifications

· Ensure team performs unit testing and source code passes unit testing

· Coordinate testing activities with IT QA Lead or Tester (based on test strategy and plan)

· Ensure defects found during testing phase are resolved

· Manage deployment phase and ensure the technical solution is deployed to production environment as per agreed date with stakeholders

· Adapt more agile approach in technical solution delivery where possible

3. Ensure Quality of Solution

· Review and merge source code from team members (staffs and non-staffs)

· Manage source code versioning and apply branching and release strategies on source code management tools

· Optimize design, reuse or research new model / framework, support standard programming platform, deliver high quality software and improve service management

· Continuously review the process and propose changes for improvement

· Ensure delivery team complies with all procedures including required documentation

· Ensure proper hand over of solution to IT Support team

4. Resolve Production Issues and Bugs

· Assist IT Support team to investigate and resolve production issue

· Manage delivery team to resolve production issues and bugs as per agreed target date

· Manage versions on software code management tools between production version, development version, production fix version, etc.

5. Manage Team

· Coach and share knowledge to team members

· Build the team capability

· Conduct regular review meeting with team

· Support team members to resolve problems / issues

· Maintain good relationship with team members and vendors

· Regularly review vendor resources and provide feedbacks to resources and vendors


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