Technical Manager

Jobleads (Gandhinagar, GJ, India) 21 days ago

We're looking for a candidate to fill this position in an exciting company.

  • Understand customer environment and plot a roadmap for the deployment and integration project.
  • Plan periodic rule reviews for key customers.
  • Troubleshooting and performing deep level analysis for technical issue
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients/partners
  • Change Request – Planning, Execution, testing and Rollback Plan
  • Apply patches and upgrades on a regular basis and ensure all are up to date at all times.
  • Plan Change activities w.r.t issues/Solutions observed during operations
  • Follow-ups for fixing, workaround, RCA, knowledge sharing & escalations from L2
  • Working with customers/employees to identify problems and advising on the solution
  • Logging and keeping records of customer/partner queries
  • Updating self-help documents FAQ/Knowledge Base to assist customers, partners & employees
  • Min 5 yrs of experience in Technical delivery and support domain.
  • Expertise in Linux installation, configuration and troubleshooting.
  • Exposure Docker, Kubernetes etc.
  • Exposure to python, elasticsearch etc.
  • Good understanding of Networking and Security concepts.
  • Understanding of the Threat Landscape and detection strategies.
  • Exposure to various tools and technologies used in the space
  • Exposure to SIEM tools / SOC will be an added advantage.
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Technical Manager

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