To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
In this critical Technical Program Manager role you will join our fast-growing team as a facilitator for successful and predictable delivery of key product initiatives. Program Managers are team players who support and protect our core values, respect for our people, and keep trust first and foremost throughout program lifecycle. Product programs at MuleSoft spans from portfolio management through to product, customer and company readiness, including field enablement and customer validation. In this role you will help product teams manage complex dependencies and initiative timelines . The position requires working cross-functionally with MuleSoft Sr product leadership (C-level & SVP) as well as product managers and team leads from engineering, architecture, product marketing, sales, technical field and back-office teams. The ideal candidate must enjoy being challenged, learning-by-doing, working as a team and have excellent communication and people skills. You're a great fit for this role if you're a project wrangler, an agile practitioner, a strong collaborator and a driver for metrics.
Program management responsibilities
Drive planning and execution with initiative owners
Work with product owners to break down and organize work into an effective plan
Ensure visibility of work and its status in our systems of record
Proactively identify and track risks and mitigations
Act as expert and trusted advisor for all internal product lifecycle and business processes
Provide guidance and coaching to help teams understand and follow best practices
Drive clear decision making required to balance risk, effort and timelines
Ensure proper data collection, monitoring and controls are in place
Facilitate cross-functional collaboration
Drive identification of and alignment on interdependencies between teams
Aide in driving cross-functional conversations to closure with next steps and owners
Communicate effectively with technical and non-technical stakeholders
Handle escalations and/or negotiations that can’t be resolved in a timely manner
Lead and implement process improvements (change management)
Ensure appropriate, regular cadence of communication across all stakeholders
Conduct retrospectives and gather feedback and data on program success metrics
Work to improve processes while managing active projetcs
In 30 days you will
Learn existing programs by shadowing and assisting other program managers with initiatives in flight
Learn our systems of record (Aha, Jira)
Learn who key stakeholders are
Understand Anypoint Platform products (take our Fundamentals course)
Begin onramp to your assigned initiative
In 60 days we expect you to
Work with initiative owners to develop & document initiative strategy and create a comprehensive initiative plan
Ensure clear success goals, metrics and acceptance criteria are set for product, customer and company readiness
Get cross-functional feedback and alignment on program plan & metrics
Within 90 days you will be able to
Ensure initiative entry criteria is complete and conduct kickoffs
Drive regular cadence of initiative reviews and updates
Prepare initiative status reports and executive staff briefings
Minimum experience required
5+years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based organization
Superior problem solving and troubleshooting skills and the ability to exercise sound judgment to manage issue resolutions.
Proven ability to work and effectively, prioritize and organize your work and the work of others in a highly dynamic environment
Ability to execute and manage performance and expectations within a cross-functional, matrix management environment
Experience practicing principles of Lean and Agile and how to blend with traditional project management best practices
Preference for collaborative work as a member of a multidisciplinary team
Experience overcoming the difficulties of managing projects with remote and global team members
Strong written and oral communication skills
Ability to perform business / systems analysis to assist with process solutions
Experience with using JIRA
Familiarity with MuleSoft and Salesforce a strong plus
Preferred certifications in one or more: Agile Scrum Master, Kanban, Scaled Agile, APMG, Six Sigma Belts
Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.
Salesforce welcomes all.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.