Technical Program Manager

ITL Australia (Sydney NSW, Australia) 11 days ago
About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit [...] to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Roles and Responsibilities:
  • Develop and carry out detailed program management plan; secure signoff’s with program sponsors. Set up implementation mechanisms in order to ensure that defined process is followed by the program team while executing various activities.
  • Contribute to definition of business case and program charter alignment in order to build and strengthen client relationships.
  • Prioritize key deliverables; assumes full accountability for overall success of the program
  • Coordinate with track owners, seek inputs, compile and construct scope document. Secure signoff’s and ensures downstream and upstream traceability
  • Draws a master schedule, coordinate and conduct meetings with individual track owners to detail out the stated milestones, call out dependencies. Conduct periodic reviews, capture deviations and escalate exceptional deviations.
  • Conduct independent reviews on Technical Solution, highlight technical risks to program stake holders, their impact on the program and devise strategies to mitigate them without impacting the program.
  • Identify, execute and report on continuous improvement activities and conduct quality audits
  • Receives change requests, facilitates impact analysis, schedule change control meetings, track the change requests and follows up on them for closure
  • Set up tracking mechanisms for the risks and propose a risk mitigation plan
  • Receive FTE requirement estimates, initiate onboarding of the resources.
  • Identify training needs of the team and enable ongoing competency development of the team
  • Responsible for coordinating program related communications, including compiling project information for reviews and set up governance mechanism with identified program stakeholders
  • Provide inputs and participate in program progress and act as the first level of escalation on across multiple tracks that’s involved in the program
  • Able to respond to most situations with limited guidance and formulate alternative courses of action on more complex information with additional guidance from seniors
Skills /Competencies:
  • Experienced in driving large programs in complex multi-vendor environment
  • Ability to manage global, multi-vendor, high-risk programs involving complex dependencies
  • Ability to demonstrate traits of a big and complex program manager
  • Should have good understanding of ECM Products (IBM Suite preferred) and experience in managing ECM Programs.
  • Skilled to interface with multiple business units, organizations, and multiple specialist groups within the organisation as well as within the client organisation
  • Ability to work closely with senior Business Leaders, IT Partners, vendors and peers for the project, the customer and the transition team (onshore and offshore)
  • Ability to lead/coordinate a cross-functional team, ensuring that program meets the defined scope, time, cost and quality constraints
  • Ability to manage critical/high risks that may arise during the program and successfully execute the program without impacting the overalls schedule or quality


Familiarity with large and complex ECM Migration programs in banking sector

Additional Skills:
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problem-solving skills.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

Technical Program Manager

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