Amazon Business is one of Amazon’s fastest growing new initiatives focused on building solutions to enable business customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different and frequently more complex needs than the traditional Amazon customer base.
The charter of the Post Purchase Experience (PPX) team is to deliver an integrated experience for all post purchase capabilities and use cases that range from order management (Your Orders), self-service help (Message Us chat bot), and finally assisted service through AB CS Agents (AB CRM, built on top of Customer Support Central). We are also the custodian of overall PPX by collaborating with other PPX teams such as ABA, invoices and MYD (Manage Your delivery). Our vision is to empower customers to execute post order actions through intuitive self-serve experiences that are more convenient than contacting customer support, while enabling customers to interact with customer support (human or bot) if they are preferred channels.
We are looking for high caliber and tested Senior TPMs to start a consumer business project with strategic significance and high exposure. The initiative is fundamental to Amazon’s future, and will provide great personal satisfaction and career development as we tackle some of the most intriguing problems in software architecture design and building highly scalable services. It will lay the foundation for Amazon’s future retail technology while serving a wide range of existing external customer needs. We are building extremely customer focused software that can also serve many fast-growing businesses for decades to come. The project will have regular reviews with the company’s senior leaders. The scope of the project is set to scale rapidly for the next few years post launch.
In this role you will define scalable processes and frameworks leveraged by multiple cross-functional teams. You will apply both business and technical acumen in a fast-paced, ambiguous and innovative environment. Our ideal teammate possesses a natural curiosity, sharp analytical skills and is excited to pioneer on behalf of customers. This role requires hands-on project management skills, deep technical expertise, and excellent leadership skills. You will be responsible for collecting business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will also be responsible for setting project management standards and expectations and delivering large, cross functional projects.
If you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter of our initiative, come join us!