Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!
_We're committed to bringing passion and customer focus to the business._
The Role
Proofpoint is seeking a proactive, experienced individual to join the Professional Services team to manage large-scale, highly visible customer engagements, and assist Professional Services Management team in building Professional Services Project Management best practices.
Your day-to-day
• Engage with new and existing enterprise customers in a project management capacity, working with other Proofpoint Consultants, leading the project to implement Proofpoint solutions
• Collaborate with Solutions Architects, Technical Consultants, and engineers to develop solutions for Fortune 100 customers based on Proofpoint products
• Work collaboratively with other departments, including sales, support, engineering, and product management, to ensure successful completion of customer engagements
• Serve as the customer advocate to Proofpoint departments during the engagement process
• Manage customer escalations as necessary and assigned, driving issues to resolution
• Track budget, project milestones, dependencies, and all aspects of the delivery process for customer engagements
• Provide mentoring and leadership to the Professional Services team as well as the larger sales and support organization
• Collaborate with Professional Services managers and other departments in building Professional Services Project Management Best Practices
What you bring to the team
• BSCS or equivalent work experience
• Relevant industry experience in a customer-facing Professional Services or Customer Service role
• Relevant industry experience in a Project or Program Management role
• Strong project and program management skills and high attention to detail
• Excellent presentation and communication skills
• Technical background in enterprise applications, software, and services
• A thorough background of Internet protocols and how they work (HTTP, SMTP, etc.)
• Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
• Strong attention to detail while maintaining sight of the big picture
• Approachable demeanor, the ability to build trust with team members
• Able to impact at all levels of the organization
• Ability to think strategically and deliver tactically
• Resourceful and innovative at tackling complex challenges in a timely matter
• Exceptional ability to build relationships and enhance cooperative working relationships
• Adept at conflict resolution: This job entails working with a variety of people and personalities
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
+ Build and enhance our proven security platform
+ Blend innovation and speed in a constantly evolving cloud architecture
+ Analyze new threats and offer deep insight through data-driven intel
+ Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
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