TITLE: Technical Project Manager - Telco
Scality is one of the most prominent FrenchTech Startup, recognized in France and abroad for its technical leadership and its open source contributions. Selected for the #FT120, Scality is also a worldwide leader in the space of software defined storage. Scality has over 300 customers in more than 30 countries, and they include some of the largest telecom operators and banks in the world, many TV stations, and over 30 hospitals. For its team members, Scality wants to be an exceptional employer with many benefits such as continuous education and sport budgets, donation matching, paternity leave and many other benefits that go well beyond standards. Scality is also a conscious company which invested heavily in room-to-room conferencing to minimize travel and compensate for all its travel related carbon emissions. Scality’s internal motto is: “work hard, play hard, eat well and amaze the customer!”Eat well really means “Enjoy Life” which Scality employees and leaders do very well!
Scality is hiring a Technical account Project Manager (TPM) to manage one of its top Telco accounts in France. The TPM serves as a customer facing trusted technical advisor to strategic accounts for Scality. He/she reports to the Director of Technical Services for EMEA.
Lead post-sales customer relationship from an organizational, technical, business and support aspect.Manage organization of project and service deliveries to customer, capturing requirements, and translating these into an organized & scheduled support and service delivery plan, leveraging resources from the Scality Technical Services teams.Manage & control realistic expectations on the customer/user sideEnsure proper communication, both with the customers and within ScalityWork closely with Product management and Architecture teams to propose and develop strategy to answer customer requirements and to improve Scality technologiesProvide full support to sales and pre-sales engineers in those accounts, in particular in helping detecting upsell opportunitiesUnderstand and articulate architecture driven solutions and valuePresent the Scality product during the sales process, ensuring its promotion in both technical and business terms (incl. ROI case studies), as well as the proper architecture and configuration consulting in the context of a given project. The Scality sales motion is a ‘solution’ and ‘consultative’ one, where we take pride of understanding the workflow of our customers and recommending the best storage architecture to respond to their needsQualifications
The ideal candidate must have the following knowledge and skills:
BS or MS degree in Computer Engineering, Computer Science, or equivalent8+ years experience in Enterprise technical account & Project management, infrastructure solutions architecture and/or sales engineeringFrench + English spoken/written
Good understanding and prior projects involving large B2C service platforms (email is highly desired) and/or large storage infrastructure.Hand’s on knowledge of UNIX/Linux system administration in managing large scale distributed environments (minimum of 5 years)Knowledge of High Availability environment (distributed system, load balancing, cloud platforms)Prior experience on storage environments (NAS, SAN, RAID, distributed file system, object storage, Restful API, Amazon S3) is a plus.Knowledge with Web Servers, Backups, Email, Package Management, Monitoring in a large scale production environment
A track record in constantly enhancing technical and business skills, along with discovering new markets and use casesAbility to present complex solutions in a business-oriented approachIdentify and qualify new opportunities within his strategic accountsAbility to create and maintain trusted relationships with customer as well as internal teamsOutstanding team spirit and customer orientationProject management experience along with customer relationship management to lead and deliver solutionAbility to create high-quality technical and business documentation, including complex Statements of Work or executive reportsBe part of a startup empowered to deliver world class customer service and expertise
As part of a fast growing and international team, the candidate should be prepared for challenges, autonomy, fun, and optional sports!
All your information will be kept confidential according to EEO guidelines.