Technical Publications Professional

Amdocs, Inc. (Pune, MH, India) 1 day ago

Job ID: 93446 
Required Travel :Minimal 
Managerial - No 

Who are we?

At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at

In one sentence

Amdocs product offerings with industry-standard documentation sets, to allow the customer and internal employees to understand and use Amdocs products via the use of its publications.

What will your job look like?
  • You will be creating publications that explain the company’s products to its customers and internal audience and allow full use of its functionality.
  • You will be ensuring that documentation products meet industry standards of quality, usability, and format using writing expertise and product knowledge.
  • You will assume full responsibility for all official documents of one or more product applications.
  • You will be creating and maintaining the application's documentation and/or training framework, as well as the content of its publications.
  • You will be gaining knowledge of the product's new functionality via attendance at Design Review/ Focus Team/ Opportunity Team/ Scrum meetings as well as reading design documents, interviewing SMEs and using the product itself.
  • You will independently create new version documents using own product knowledge information and new functionality information that is gained via activities described in #5
  • You will integrate into the documentation all relevant information gained from interaction with developers, designers, testers, infra, implementation, product managers and program managers, as well as customer feedback.
  • You will maintain existing documents and/or learning materials and updating them for changes.
  • You will estimate time and effort required for documentation tasks, contributing to documentation plans.
  • You will be doing Peer-review on documentation for other members of the Technical Publications team.
All you need is...

Brief Description :
Create, develop, plan, write, and edit operational, instructional, implementation, or user manuals for paper, multimedia, or web-based publications. Contribute to the timely design, production, and delivery/completion of product documentation and document sets.

Job Requirements :
The work will require a clear understanding of the iterative nature of the documentation life-cycle. Will require initiative as a leading contributor individually and as a cohesive team member, providing assistance, direction, and mentoring to others

Additional Details:
o Outstanding written and oral communication skills
o Experience in writing technical documentation for end-users and administrators that complies with company style standards; requiring minimal rework during editing and review process.
o Experience in reviewing documentation to ensure quality and consistency of style standards.
o Ability to operate independently and as part of a larger team.
o Ability to develop working relationships with other internal and external groups to meet objectives and complete tasks.
o Demonstrate excellent project management skills; anticipate problems and develop contingency plans for projects.
o Ability to grasp and communicate technical and functional concepts concisely and effectively.
o Ability to effectively multi-task, prioritize, schedule, and meet aggressive deadlines.
o Must be organized, and self-motivated.
o Capable of working with worldwide teams.
o Must possess a good understanding of the document development life-cycle
o Interest in learning new concepts and functions.
o Ability to identify process improvements and deliver presentations/demonstrations to colleagues as part of information sharing sessions.
o Willingness to learn a new documentation strategy, and a desire to contribute to the development and improvement of that strategy.

Why you will love this job:
  • You would be responsible for designing end-to-end learning solutions to address business needs and priorities
  • You will work closely with many interfaces to determine the right method to use in the product training
  • You will manage learning development projects, collaborating with internal and external interfaces and setting timelines and tasks to ensure all interfaces are well aware of their part in the project

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                      

Technical Publications Professional

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