Technical Solutions Consultant, Customer Experience (English, Spanish)

Google (Buenos Aires, Argentina) Publicado hace 16 días

Minimum qualifications:

  • Bachelor's degree in a technical area or equivalent practical experience.
  • Experience with SQL/MySQL, JavaScript and Unix/Linux operating systems and commands.
  • Ability to speak and write in English and Spanish fluently.

Preferred qualifications:

  • Experience or deep expertise working as a technical consultant on platform and/or monetization products (e.g. Google Ad Manager).
  • Experience with internet products and technologies with an effective technical aptitude.
  • Commitment to continuous improvement, motivated and results-oriented.
  • Strong technical leadership, project management, analytical problem solving, and troubleshooting skills.
  • Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups.

About the job

gTech Customer Experience (gCare) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.



Technical Solutions Consultants are united by our passion for technology and making an impact. We are on a mission to delight consumers, advertisers and publishers who rely on our flagship products like Google Marketing Platform, Ads, AdSense, Pixel, Project Fi and Google Play. Sitting at the intersection of sales, product and customers, we focus on technical operations and solutions.



As a Technical Solutions Consultant, you will balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. You'll be focused on delivering excellent customer care and make sure things go smoothly for our customers across the globe when they need us most.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

  • Analyze and resolve complex technical problems and roadblocks around data and tools access.
  • Identify opportunities to optimize and automate workflows across a wide variety of projects.
  • Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products.
  • Collaborate with Consumer and Engineering teams to write complex code and implement tools to improve troubleshooting efficiency and the end user experience.
  • Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers to provide technical and business feedback as well as deliver technical solutions.

Note:

Please submit your resume in English - we can only consider applications submitted in this language.

Technical Solutions Consultant, Customer Experience (English, Spanish)

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