Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
HPE Pointnext is the innovative IT services organization—part of Hewlett Packard Enterprise—built to make Hybrid IT simple and power the Intelligent Edge. As an agile technology partner, we help our customers modernize their legacy infrastructure with the flexibility of the cloud, and maximize the value of their connected devices. We make their mission our mission: To drive rapid transformation across an enterprise on a customer’s terms.
Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design.
Apply advanced technical knowledge to operate one or more technology areas (e.g. Network administration, and Network/data security and performance management) for the Datacenter care customers. Integrate technical knowledge and business understanding to create superior solutions for customers and HPE.
Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
Escalation Management: identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board.
Patch and firmware Management: Knowledge about applying patch and firmware per policy. Proactively monitor the environment for patch and firmware compliance. Analyze patches and firmware for compatibility with each customer or internal infrastructure environment.
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Project Management: Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard Operating Procedure (SOP)
Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.
Skills & Knowledge
Strong Basics of Networking, TCP/IP Networks.
Strong Routing and Switching Concepts and Real-Time Experience on Live Complex Corporate Networks – Cisco/HPE/Aruba/Arista
Experience on multi-vendor network and security products – F5 LB/WAF, Checkpoint, Palo Alto firewall
Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised
Experience working in a NOC environment managing and implementing day to day operations on network and security issues for large scale enterprise customers
Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF, BGP, MPLS
Switching Concepts and Experience including STP’s, Vlan’s, VTP, EtherChannel, Port Config, Hardening, Management Protocols, Stacking etc
Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, IPS/IDS, AAA (TACACS+ & RADIUS) is added advantage
Wireless Configuration Experience with Cisco/HPE/ARUBA Controllers and AP’s
Experience managing Enterprise Level Networks for Corporate Customer through remote management Tools like NNMi/PRTG/SAW/IMC/Logic Monitor/Spiceworks/ManageEngine etc
Excellent verbal and written communication skills
Excellent analytical and problem-solving skills
Self-driven, passionate and positive attitude towards handling critical situations.
Excellent collaboration, negotiation, conflict management, teamwork and leadership skills.
A technical Bachelor's degree or equivalent experience with a minimum of 7 years related experience.
Certifications : Any one of the below certification with handon experience.
Hewlett Packard Enterprise Values:
Partner. Innovate. Act.
We live by three core values that drive our business.
Simplified, we are good partners, great innovators and we make things happen.
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.
If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at [...] can also find us on: [...]