Are you looking to make a difference in a patient’s life? At Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
Reporting to the Lead of Client Services this position is responsible for the implementation and support of ABS Canada and Innomar-Strategies desktop/server/storage infrastructure that includes laptops and mobile devices such as: iPhone/iPads). Due to the high touch point with our internal and external employee base, this individual will have excellent communication skills conducting themselves in a professional manner at all times. He/She will execute the installation of hardware, supporting end point such as laptop, desktop, printers, scanners and telephony technologies used to support ABS Canada business.
Additional duties include the requirement to participate, support and possibly lead technology based projects in support of ABS Canada/Innomar-Strategies Patient Support Programs that leverage server and desktop technologies.
Provide technical assistance and desktop support to both internal and remote associates
Comply with ITIL best practice by document, track, and monitor incidents/problems via SYSAID ITIL Incident Management to ensure a timely resolution.
Coordinate arrangements for repair of malfunctioning computer equipment with vendors.
Provide 2nd level end-user support such as user ID administration, reset passwords, unlock user accounts as required
Demonstrates excellent trouble shooting skills to quickly isolate and identify the root cause of underpinning incidents.
Perform Help Desk role coverage taking calls and logging records as required
Configure and process User configurations for hardware and software
Inventory management include collect and assign asset according to corporate policies
Generate and analyze report varies and Investigate miscellaneous data integrity issues as they arise
Support onboarding/off boarding process specific to new hires, terminations & internal moves
Requires training in fields such as, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training, or equivalent combination of experience and education;
ITIL certification asset
Microsoft Certified Systems Engineer (MCSE) or MS Certified Desktop MCDSTITIL V3 certificate
Proven experience with TCP/IP, DNS, LDAP, wireless and a working knowledge of secure VPNâ€™s and Cisco Firewall
Excellent written and verbal communication skills
Strives to deliver customer service
Proven ability to multi-task and to prioritize various requests based on business importance. This is consistent with a fast paced environment with shifting priorities;
Strong troubleshooting and problem solving skills;
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
Competitive compensation packages
Comprehensive health and dental plans
Flexible & remote working options
Online peer-to-peer recognition program
Corporate discounts with multiple establishments, including fitness centers
Health & Wellness program with onsite yoga and massage therapy
Innomar Strategies, a part of AmerisourceBergen, is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.
Primary Location: Canada-Ontario-Greater Toronto Area
Other Locations: Canada-Ontario-Oakville, Canada-Quebec-Montreal, Canada-Quebec-St. Laurent