Technical Specialist, 3 Month Contract

Abccareers (Toronto ON, Canada) 27 days ago
Remote Friendly DevOps & Sysadmin North America Full-time

Are you looking to make a difference in
a patient’s life? At Innomar Strategies, a company of AmerisourceBergen,
you will find an innovative culture that is patient focused and dedicated to
making a difference. As an organization, we are united in our
responsibility to create healthier futures.



Reporting to the Lead of Client
Services this position is responsible for the implementation and support of ABS
Canada and Innomar-Strategies desktop/server/storage infrastructure that
includes laptops and mobile devices such as: iPhone/iPads). Due to the high
touch point with our internal and external employee base, this individual will
have excellent communication skills conducting themselves in a professional
manner at all times. He/She will execute the installation of hardware,
supporting end point such as laptop, desktop, printers, scanners and telephony
technologies used to support ABS Canada business.




Additional duties
include the requirement to participate, support and possibly lead technology
based projects in support of ABS Canada/Innomar-Strategies Patient Support
Programs that leverage server and desktop technologies.



  • Provide technical assistance and desktop support to
    both internal and remote associates
  • Comply with ITIL best practice by document, track, and monitor
    incidents/problems via SYSAID ITIL Incident Management to ensure a timely
    resolution.
  • Coordinate arrangements for repair of malfunctioning computer
    equipment with vendors.
  • Provide 2nd level end-user support such as user ID
    administration, reset passwords, unlock user accounts as required
  • Demonstrates excellent trouble shooting skills to quickly isolate
    and identify the root cause of underpinning incidents.
  • Perform Help Desk role coverage taking calls and logging records as
    required
  • Configure and process User configurations for hardware and software
  • Inventory management include collect and assign asset according to
    corporate policies
  • Generate and analyze report varies and Investigate miscellaneous
    data integrity issues as they arise
  • Support onboarding/off boarding process specific to new hires,
    terminations & internal moves


  • Requires training in fields such as, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training, or equivalent combination of experience and education;

  • ITIL certification asset

  • Microsoft Certified Systems Engineer (MCSE) or MS Certified Desktop MCDSTITIL V3 certificate

  • Proven experience with TCP/IP, DNS, LDAP, wireless and a working knowledge of secure VPN’s and Cisco Firewall

  • Excellent written and verbal communication skills

  • Strives to deliver customer service

  • Proven ability to multi-task and to prioritize various requests based on business importance. This is consistent with a fast paced environment with shifting priorities;

  • Strong troubleshooting and problem solving skills;

We offer competitive total rewards
compensation. Our commitment to our associates includes offering benefit
programs that are comprehensive, competitive and will meet the needs of our
associates.



  • Competitive
    compensation packages
  • Comprehensive
    health and dental plans
  • Flexible
    & remote working options
  • Employer
    RRSP-matching
  • Online
    peer-to-peer recognition program
  • Corporate
    discounts with multiple establishments, including fitness centers
  • Health
    & Wellness program with onsite yoga and massage therapy

Innomar Strategies, a part of AmerisourceBergen, is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.

Primary Location: Canada-Ontario-Greater Toronto Area

Other Locations: Canada-Ontario-Oakville, Canada-Quebec-Montreal, Canada-Quebec-St. Laurent



Remote Location

Organization: Specialty Group

Job: Information Technology Jobs

Schedule: Full-time

Technical Specialist, 3 Month Contract

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