Abbott Diagnostics is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests. Our clients are hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry.
We are recruiting an Informatics Technical Specialist for Benelux.
The Informatics Technical Specialist is the subject matter expert for the installation; integration; verification; and support of the Professional Services informatics solutions.
Main Responsibilities :
Provide comprehensive support for entire informatics solution.
Partner with Center of Excellence teams to optimize informatics solutions and offerings as well as quality of service.
Assist in the preparation of statement of work documents, ensuring all relevant information is captured.
Ensure all informatics implementation projects are delivered and executed as per statement of work.
Specify the appropriate hardware solution for professional services informatics solutions and where appropriate liaise with third party IT hardware providers.
Perform software-related installation and configuration processes.
Deliver structured software application product training to the end user.
Support post-sales informatics activities and provide expert knowledge.
Serves as level 1 and/or 2 complaint resolution via call center phone support function.
Educational background and Work Experience
Bachelor’s degree in computer science, information systems, medical technology, or related field.
2 years of informatics technical application experience in hospital or laboratory settings
3 years of experience on server technologies/services, workstation/ desktop technology, internet protocols, remote connectivity, corporate virus protection products, back-up systems, firewalls and VPN client and tunnel technologies.
Successful engagement with customers, specifically key stakeholders and lab staff.
Excellent verbal and written communication skills in English, Dutch and French.
Excellent experience in use of analytical tools and software.
Flexible to travel up to 80% of the time across Benelux
What can we offer you?
Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective.