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EMEA Pardot Tier 2 Technical Support Agent - French or German

3 days ago: Salesforce.com, Inc

Job Description

Job CategoryCustomer Success Group

Job Details
Pardot is hiring experienced and genuine humans to join our face paced Support Team. You’ll be the first to volunteer when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
The perfect candidate will love working within a high volume technical support queue, be an outstanding and friendly communicator (written and verbal), and will be proactive about investigating intricate or technical concepts and helping others do the same.
They have a natural curiosity and love of solving puzzles, and are real team-players who thrive in a collaborative environment.
Responsibilities:
+ Research and respond to a wide range of technical support requests from our growing client base through email, chat and phone support.
+ Working through technical troubleshooting in high pressure situations
+ Develop creative strategies with clients to find solutions to their marketing automation quandaries.
+ Help identify trending customer issues or bugs and escalate as appropriate to our engineering teams.
+ Keep the customer at the focus of everything you do and leave our customers feeling exceptional.
+ Keep up to date with regular feature releases and figure out what the documents don’t include.
+ Be proactive with your own Salesforce journey
Requirements:
+ Preferably 2 years of technical support experience
+ Experience working in a high volume ticketing queue
+ General knowledge in web technologies
+ HTML / CSS experience, but preferably server side knowledge, languages and experience
+ Salesforce CRM experience preferred
+ Excellent communication skills, particularly with technical subjects
+ Relationship building skills.
+ Proactive, with a strong attention to detail and organization.
+ French or German language preferred, but not required for the right candidate
+ Ability to touch-type
+ Based in Dublin
+ Not afraid to be yourself!

*LI-Y
Posting Statement
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
Job CategoryCustomer Success GroupJob DetailsPardot is hiring experienced and genuine humans to join our face paced Support Team. You’ll be the first to volunteer when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.The perfect candidate will love working within a high volume technical support queue, be an outstanding and friendly communicator (written and verbal), and will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and love of solving puzzles, and are real...