As a Technical Analyst at Acoustic, you will join a customer-centric team focused on providing an exceptional technical support experience to our customers. Acoustic is bringing cutting-edge technology to the marketing technology space, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. This role provides an exciting opportunity to leverage your technical expertise and customer service skills to analyze, troubleshoot, and resolve issues pertaining to the Acoustic ecosystem of products. This includes providing technical support through a variety of methods including telephone, web chat and e-mail.
2+ years of technical support experience in an enterprise software company supporting external customers.
Understanding of web systems and integrations (physical, logical, hardware, software).
Formal training in web technology and academic understanding of applications and code.
Strong analytical and problem-solving skills.
Service-minded and customer-focused attitude.
Ability to achieve performance targets with minimal supervision.
Acoustic is an independent marketing cloud with the open platform needed for success in a dynamic world. We’re reimagining marketing technology by lessening the burdens of repetitive tasks and equipping marketers with powerful technology that is simple and easy to use. We give marketers more time to do what really matters—to think bigger and put themselves back into the work. We help marketers aim higher, bringing humanity back into marketing. Acoustic serves an international client base of more than 3,500 brands, including Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions. For more information, visit www.acoustic.com.
Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone. All employment is decided on the basis of qualifications, merit, and business need.