Technical Support Engineer

Casa-cacib-recrute (Asia China, 中国) 18天前发布

  1. Report to Manager of IT Infrastructure and Production
  2. Responsible for IT support, such as provide support to end-users, log their calls, and resolve, follow up, or escalate their technical issues
  3. Communicate with support teams of the parent Group (in Singapore and Paris)
  4. Install, maintain and administer servers and user workstations
  5. Computer hardware and software testing, installation, maintenance and support
  6. Maintain and supporting office automation, communication and conferencing systems, e.g. mobile devices, printers, fax machines, video conferencing, audio conferencing, projectors and presentation equipment
  7. Responsible for routine IT operations, monitoring and maintenance, such as servers and network equipment
  8. Monitor and maintain environmental systems in the Server Room, such as air-condition, water leakage detector, fire control and EMS alarming systems
  9. Regular update security patches and antivirus software on workstations and servers
  10. Maintain an up-to-date inventory of IT fixed assets, including PC, laptop, screens, servers and network equipment.
  11. Maintain office security systems, such as door access, CCTV, security alarm
  12. Produce routine reports, such as internet usage statistics, printer usage, monthly statements
  13. Assist IT projects and ad hoc tasks, such as hardware or software migration, system implementation, user acceptance tests
  14. Occasionally work after office hours, weekends, or public holidays, e.g. scheduled or emergency system maintenance
  15. Other tasks assigned by Head of IT, or Manager of IT Infrastructure & Production

Technical Support Engineer

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