Technical Support Engineer
- Report to Manager of IT Infrastructure and Production
- Responsible for IT support, such as provide support to end-users, log their calls, and resolve, follow up, or escalate their technical issues
- Communicate with support teams of the parent Group (in Singapore and Paris)
- Install, maintain and administer servers and user workstations
- Computer hardware and software testing, installation, maintenance and support
- Maintain and supporting office automation, communication and conferencing systems, e.g. mobile devices, printers, fax machines, video conferencing, audio conferencing, projectors and presentation equipment
- Responsible for routine IT operations, monitoring and maintenance, such as servers and network equipment
- Monitor and maintain environmental systems in the Server Room, such as air-condition, water leakage detector, fire control and EMS alarming systems
- Regular update security patches and antivirus software on workstations and servers
- Maintain an up-to-date inventory of IT fixed assets, including PC, laptop, screens, servers and network equipment.
- Maintain office security systems, such as door access, CCTV, security alarm
- Produce routine reports, such as internet usage statistics, printer usage, monthly statements
- Assist IT projects and ad hoc tasks, such as hardware or software migration, system implementation, user acceptance tests
- Occasionally work after office hours, weekends, or public holidays, e.g. scheduled or emergency system maintenance
- Other tasks assigned by Head of IT, or Manager of IT Infrastructure & Production
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