Senior Cyber Security Support Engineer - Australia - Remote

CA (Pacific) Pty Ltd. (North Ryde NSW, Australia) 15 days ago
Remote Friendly Other Oceania Full-time

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Job Description:

Key Responsibilities:

  • Confident, articulate, and professional written and verbal skills through phone, email, and webex engagements

  • Exhibit strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations

  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors (Use logs, traces, dumps, debuggers, reviewing product code, scripts or other software tools as a precursor to involvement by the Engineering team)

  • Executing client environment technical health checks

  • Understand and communicate how solutions resolve typical client business needs

  • Proven comprehension of product capabilities and ability to design solutions to be implemented into client environments

  • Engage in hands-on implementation of complex product solutions within a client environment

  • Collaborates well with resources outside own area of expertise to resolve customer reported problems

  • Champion organizational projects, programs and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience

  • Demonstrate technical and execution leadership to drive overall team success

  • Coaches and mentors other team members

  • Provide technical leadership in Broadcom communities and Knowledge-Centered Service methodologyand process

  • Participate in customer technical events (i.e site visits, user group meetings and webinars)

  • Understand the Product Lifecycle and future direction for the supported products or product line

  • Actively participate in scrum teams: including documentation and requirements review, feedback on sprint demonstrations, test and validate demo environments, and identifying supportability requirements

  • Creation of lab environments to replicate customer issues

  • Adhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation

  • Flexibility to work various shifts and provide rotational pager support as required

Job Requirements:

  • 8+ years of experience in Single-Sign-On technologies.

  • Knowledge of at least 2 years of the applications or technologies listed below at an administrator, support or developer level or equivalent:

  • Operating Systems: Microsoft Windows Server, Sun Solaris, Linux, HP-UX, AIX,    z/OS platforms

  • Web Servers: Apache, Microsoft IIS, Sun One, Domino or IHS

  • Application Servers: IBM Websphere, BEA Weblogic or JBOSS

  • Directory Servers: Sun One Directory Server, Microsoft Active Directory, CA Directory, or equivalent LDAP directories

  • Databases: Oracle or Microsoft SQL Server

  • Software Development: Java, C/C++, Perl, SAML, SOAP, XML or HTML

  • Networking and protocols: TCP/IP, HTTP, DNS or SSL

  • Experience with CA SiteMinder is a plus

  • Strong customer service and communication skills, flexibility to work various shifts from 8am-8pm M-F, and provide rotational pager support as required

  • Bachelor’s Degree in CS, CIS, or MIS and relevant technical certifications preferred

Business Travel and Physical Demands

  • Business travel of approximately 20 or more percent yearly is expected for this position

#LI-Remote

Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Senior Cyber Security Support Engineer - Australia - Remote

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