Keyrock is expanding!
Keyrock was founded in 2017 and has quickly grown from 3 to more than 30 people today. As an industry recognized liquidity provider and market maker, Keyrock is a leading European creator of algorithmic trading technology in the digital asset space.
With VC backing and a constantly expanding client base, Keyrock is one of Belgium’s fastest-growing SaaS fintech companies, offering a service that is used around the world.
Technical Support Engineer
We are looking for a Technical Support Engineer to support the growth of our operations.
Your mission would be to support the different departments with technical issues related to our algorithms and infrastructure.
What you will be doing
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Document knowledge in the form of knowledge base tech notes and articles
Take care of accounts creation, funding
Monitor exchanges health status to ensure smoothness of operations
Assist different teams with minor bug fixing depending on the criticality of issues reported
Manage and assist clients with technical requirement before deployment
Research and Implement solutions to avoid repetitive work
Skills and experience
Computer software background or equivalent experience
Basic knowledge of linux
Deep knowledge in the product that the technician is supporting.
Strong problem-solving skills
Eager to learn and grow
Resilient to stress
At Keyrock, we value autonomy, responsibility, and initiative, so we are looking for
Proactive challengers who will propose ideas and solutions
Self-starters with a spirit of problem solving
Team players who are able to take ownership of a project while collaborating on it with colleagues
People with an interest in financial/capital markets
At Keyrock, we want our team members to get involved in the company and create their own development perspectives. We place a lot of value on decision making and offer everyone the opportunity to demonstrate their strengths and enjoy a good work-life balance.
At Keyrock, you will be part of a fast-growing start-up where multiculturalism reinforces everyone's skills.
A competitive salary package, including benefits that you choose and manage according to your needs and those of your family (car, meal vouchers, phone and internet subscription, hospitalization insurance, etc.)
Complete autonomy in your time management thanks to flexible working hours and the opportunity to work remotely
The freedom to create your own intrapreneurial experience by being part of the company and receiving stock options
A ton of fun in a thriving and multicultural team that enjoys regular team building activities
Keyrock offers you both a career and a large range of benefits that we will gladly discuss in the course of the application process.