Technical Support Nonvoice

Designation: Technical Trainee / Junior Administrator L1

Location: Mangalore, India

About Company:
Diya Systems, is a fully owned subsidiary of GlowTouch Technologies, an award-winning technology services firm delivering custom technology services to business of all sizes around the globe. Headquartered in Mangalore, India, Diya Systems, provide custom application development services, customer and technical support, website development, and more. We started our operations in 2001 and today we are with 1700+ professionals. We are the largest IT/ITeS Company based out of Mangalore. We have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2015 (ISMS). You may visit our website (glowtouch.com or diya.net) to know more about us.

Summary of Position: Handle email and chats and assist customers related to webhosting issues.

Responsibilities:

• Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
• Provide technical support for level-one escalation issues via help desk.
• Should multitask and meet specific goals set by supervisors and the managers.

Qualifications: Diploma, Graduate or higher

Experience: 0- 2 years

Skills:

• Should be able to handle 3 chats at a time
• Excellent in English communication, Verbal & Written
• Typing skills with 35 words/min
• Flexible to work in rotational shifts ( including night shifts)
• Strong in logical reasoning.
• Willing to work in rotational shifts which also includes night shifts
• Web-hosting knowledge will be an added advantage