Specialist - Onsite Technical Support

Marsh Pty Ltd_AU (Perth WA, Australia) 15 hours ago




Marsh is seeking candidates for the following position based in the Perth office:

Desktop Support Engineer

What can you expect?

A unique opportunity exists to join the dedicated and high performing Marsh & McLennan Global Technology team. This position works closely with a broad range of internal stakeholders and other IT staff both locally and globally. Support is provided to our colleagues in person desk side, remotely and via our walk up service, TechStop.

What is in it for you?

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague “. We offer following benefits to our employees so they feel valued each day at work:

  • Leading training and development program

  • Permanent full time role supporting our two Perth offices (Leederville and CBD)

  • Professional environment where your career path really matters and is supported in our global organization

  • Great team environment with energetic and supportive colleagues

We will count on you to:

  • Respond to and resolve requests and incidents within a timely manner and appropriate level of urgency to exceed Service Level Agreements whilst providing an outstanding customer service experience.

  • Assist in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.

  • Manage moves, adds and changes of desktop technology hardware for single user, multi-user and office moves.

  • Produce and update relevant documentation.

  • Apply a logical, methodical and analytical approach to manage and support desktop platforms and related peripherals to provide optimal availability and cost efficiency.

  • Ad hoc project work involving the application of systems analysis techniques, researching technology options and colleague consultation.

  • Assist with setup, and operation of audio visual hardware as; required by colleagues.

  • Assist in administration and maintenance of non-desktop technology infrastructure components at the request of other service towers.

  • Continually improve and enhance the processes and procedures.

  • Being an ambassador of the TechStop – our walk up in person support solution.

What you need to have: 

  • Ability to work independently whilst being part of a virtual team across Australia and New Zealand.

  • Highly motivated and pro-active individual with a passion for technology

  • Flair for customer service and attention to detail

  • Ability to communicate effectively to a diverse stakeholder group

What makes you stand out?

  • 2+ years of experience in a Desktop Support role.

  • Asset management experience within an IT Asset Management Framework.

  • Exceptional problem solving and analytical skills.

About Marsh:

Marsh is a global leader in insurance broking and risk management. Marsh helps clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Marsh’s approximately 30,000 colleagues work together to serve clients in more than 130 countries. Marsh is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people.

To Apply

Please send your resume and cover letter to Harveen Bhinder by using the link below.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.

Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

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Specialist - Onsite Technical Support

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