Technician, Technical Support

Dell Technologies (Gurgaon, HR, India) 27 days ago

Technical Support Technician

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technician on our Technical Support team in Gurgaon to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.

You Will:

  • Demonstrate good judgment in analyzing information to make routine decisions.

  • Be responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.

  • Have good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services

  • Understand the need of the customer & provide the suitable solution to customer’s issue in terms of repair services/warranties.

  • LearnDell technologies products & services and should be able to identify how these products and services align to customer needs.

  • Be responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products

  • Be compliant to and adhere to process design as per the management decision.

  • Cooperate and collaborates with colleagues, cross- functionally, to support the technical solution process.

  • Understand the administrative and operational requirements of the job.

  • Demonstrate good judgment in analyzing information to make routine decisions.

  • Follows up with occasional ownership issues/outbound calls.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Graduate Fresher to 4 years of relevant work experience required

  • Undergrad with 1 year of relevant work experience required

  • Should be willing to work in shifts in a 24 x7 work environment

  • Should be residing within Transport Boundaries

  • Excellent telephone soft skills, thorough telephone functional skills & email etiquettes

  • Excellent spoken and written English

  • Ability to handle stressful situations.

  • Goal/Career oriented and self-motivated

Desirable Requirements:

  • Good Knowledge of PC Hardware/Software for desktop & portable systems

  • Very Good Solutions Positioning Skills

  • Any relevant Certification/Qualification.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Product-Services Services
Job ID: R078712
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