For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,500 companies and 12M employees.
We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.
Position: Sr. Manager- Product Support
Location: Chandigarh, India
The Sr. Manager- Product Support will report to the Director- Customer Services. The Sr. Manager- Product Support will provide world-class post-sales technical support, by managing a shift of level I to level III support engineers and team leads, all part of a cohesive hive-team unit.
You will foster an environment that is focused on customer satisfaction, continuous improvement, and innovation in the transformation of highly complex customer networks. This role with work closely with other support managers other locations.
Customer Services department is responsible for providing troubleshooting and advanced technical support services to a wide range of internal and external clients across many industries. We are responsible for keeping our customer's network protected and ensure that their issues are taken care of right from deployment to adding new licenses. Our main objective will be to delight our customer so that we have high retention and upsell opportunities with our clients.
Responsibilities/What You’ll Do
Day to Day Duties
What You Can Expect From Us
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team
Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ: ZS ) is available at [...] All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.