Upwork has partnered with a large technology company who needs an IT Support Specialist. Our client empowers every person and organization to achieve more and to continue that mission they need an experienced Japanese speaking Office 365 Technical Support Specialist.
This is a terrific opportunity for professionals who are seeking long-term work with a great team! You get to work remotely (from your home office), flexible schedule/shifts, and more. If you are a freelancer, or looking for a side job, or looking for a more flexible way to work full-time, we want to talk to you!
- Provide online support for Japanese speaking Office 365 customers
- Solve customer issues in problem areas primarily of: downloading, installing, and activating Office 365 and Windows
- Scope a customer’s issue by collecting the relevant facts and investigate the problem by utilizing provided resources, by involving others as needed and doing your own research in real time
- Empower customers to find information, self-solve when they decide to, and learn more about Office 365 products and services and Windows
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience
- Maintain a proactive approach to customer empathy, identifying customer satisfaction concerns and managing customer expectations
- You are self-driven and a natural problem-solver
- You are a creative thinker with troubleshooting intuition, who constantly seeks opportunities for improvement: eagerness to learn, willingness to take on new challenges and motivation to do more
- You are detail-oriented and dependable
- You adapt easily to fast-paced environment and you are curious about new technologies
- You value team-work and you strive in a dynamic team environment
- You possess strong communications skills and you effectively guide and articulate recommendations to non-technical users; you drive empathy and rapport with customers
- Excellent and professional Japanese speaking and chat skills.
- General knowledge and/or experience with Office 365 (Windows and Office, Office 365 products as an end-user)
- Bonus for familiarity with troubleshooting scenarios to get Office 365 up and running
Most common scenarios include:
- How to download Office and Windows
- How to install and update Office and Windows
- How to activate Office and Windows
- Flexible schedule; your choice of varying shifts.
- Work with a multinational technology company.