Waters is seeking a dynamic and motivated individual to fill the role of a Informatics Support Specialist. Responsibilities will include providing support to customers on our full range of of Software Solutions acting on local and global software implementation projects. The desired candidate should be a self-starter and able to work in unison with their assigned Account Managers and Specialists perform training, providing support to customers, guidance, software troubleshooting and configuration to help drive service in the region.
Respond directly for the execution of corrective and preventive maintenance of Informatics solutions (TC07).
Implement and support Waters gold standard software solutions such as Empower 3 CDS, NuGenesis LMS, Masslynx and UNIFI.
Respond to Empower and NuGenesis “How to” application and workflow questions.
Configure Custom Fields and Reports in Empower 3 CDS.
Understand and execute Computer System Validation (CSV).
Manage and be diligent regarding recording, tracking and closing CITs (Customer Interaction Tracking) and FSRs (Field Service Reports) in a contemporaneous fashion to meet customer and Waters business needs.
Actively attend technical meetings providing inputs related to IT infrastructure, Relational Database and machine virtualization.
Open GSS tickets to escalate support issues and needs
Execution of customer specific training.
Assist sales team according to business processes needs.
Respond to an ISO culture environment
Bachelor’s degree in a relevant field such as Chemistry, Pharmacy or any related Computer Science or equivalent experience.
Minimum of 3 year with lab system providing technical support/troubleshooting of scientific instrumentation (UPLC, Mass Spec, LC/MS).
Minimum of 3 year working with Chromatography Data System (CDS). Preferable Waters Empower 3.
Strong Knowledge in IT (networking, windows domain, Client/server environment, Databases...) is a must
Knowledge of software management and governance for highly regulated GxP environments.
Experience with Waters Products strongly preferred
Action orientation and self-driven for results
Good communication and presentation skills
Good organization / planning / time management skills
Strong interpersonal skills and a good listener
Matured disposition, positive attitude and strong sense of commitment
Adaptive to dynamic and changing environment
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.
Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.
Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.