Adhere to Bombardier general work requirements.
Assist customers in familiarization training and startup of new aircraft, including recommending and promoting the sale of parts and support equipment to meet their operational requirements, complete a training needs analysis and provide recommendation on Bombardier OEM and vendors’ training opportunities.
Educate customers on our process for support, CRC, MCC, Trucks/LS parts ordering etc.
Be required to be available by phone on a 24 hours per day and 7 days per week basis to support aircraft maintenance requirements while on assignment.
Coordinate Customer requests within Bombardier. Investigate issues thoroughly and maintain oversight and internal insights regarding the entire customer experience.
Provide factual, concise, and value-added reports and briefing documents to both the Customer and Bombardier Leadership & internal focals on an as required basis. Also communicate effectively in providing recommendations and solutions in order to facilitate the timely resolution of any Customer issue.
Keep current on all technical aspects of aircraft support, including available modifications, manual revisions, service bulletins, and best operational practices.
Coordinate the planning of scope of work (SOW) and downtime with Customer/operator/facility, if required by Bombardier, on a case -by-case basis.
Provide guidance for effective induction of aircraft and ensure that all resources i.e. Facility, Engineering, tooling, documentation, parts and manpower are available and in place at facility.
Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as best practices, maintenance recommendations, issue progress updates, resolution of squawks, troubleshooting and continued familiarization training on aircraft while on site.
Facilitate status meetings with all departments and update daily reports on status of aircraft, on a case by case basis.
You have a college diploma in Aviation Maintenance, or equivalent.
You have a minimum of 10 years of experience working in an aircraft maintenance environment, including experience on Bombardier Aircraft.
You have an FAA Airframe and Powerplant (“A&P”) license or otherwise appropriately certified under FAR Part 65 and/or equivalent TC or EASA certification.
You have working knowledge of SAP.
You have a working knowledge of CAMP and/or other aircraft computerized maintenance control system.
You have strong verbal and written communications skills.
You have a minimum of 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
You have a working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
You have a working knowledge of aircraft maintenance inspection programs.
You have a working knowledge of Sales Force case management tool.
You have a working knowledge of environmental, health & safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of a management team, and other departments.
You have the customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
You have planning and organization skills necessary to plan, prioritize and coordinate workload.
You have computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.
You are able to maintain flexible working hours.
You have the ability to travel with less than 24 hours’ notice internationally and domestically.
You have the ability to work with little supervision, make independent decisions and achieve goals
Job: Field Services
Primary Location: Austria
Employee Status: Regular
Job Posting: 28.09.2021, 9:00:00 PM
Unposting Date: Ongoing