Job Description

Technical Support Specialist (Job ID: 586706)
+ 2901 Hermitage Rd, Richmond, VA 23220, USA
+ Full-time
Company Description
Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 18 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at
Job Description
*local candidates strongly preferred
*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions

Job Description
This position will provides end user technical support for both software and hardware. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware.

Experience and Skills
3 to 5 years’ experience Tier II support in Information Technology Services
Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.

Skills and Abilities:
Business Objects Enterprise
Crystal Reports
Strong analytical, interpersonal and written/verbal communication skills
Sound problem resolution, judgment and decision-making skills
MS Office Proficiency (Word, Excel,)
Ability to demonstrate creative thinking
Ability to develop relationships
Ability to analyze complex processes and understand architectural issues as well as review and test automated systems.
Ability to communicate well and work independently with minimum supervision.
Strong willingness to learn new technologies, dive into challenges and take direction
Ability in problem analysis and resolution.

Preferred Qualifications
Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired.
ITIL certification
Personal Computer Hardware Knowledge. Required. 5 Years
Software installs and troubleshooting knowledge and experience. Required. 5 Years
Tier 2 and Tier 3 Help Desk experience. Required. 3 Years
Crystal Reports, SQL, MS Office Suite. Required. 3 Years
College graduate with degree in IT or related field. Desired.
ITIL certified. Desired.
Ability to work independently with minimum supervision. Required.
Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills. Required.
Hands on experience supporting end user hardware and software problems at an advanced level. Required. 5 Years
Are you willing and able to travel to Richmond, VA for a personal interview? Manager will ONLY conduct in person interviews, NO Skype, NO exception
Have you been submitted to CAI in the past? If so, for which agency and when?
Additional Information
For immediate consideration, please send your resume to hire(at) with "586706-VA" The subject line.
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