Technical Voice

Sitel (Chennai, TN, India) 1 day ago

Job Title : CSP Trainee – Tech support Voice

We are looking for CSP -(Technical) voice & chat Closure, who is willing to adhere to the following responsibilities and meet the following requirements.

Work location: Chennai SEZ Ramanujan IT city Taramani

*Applicant Should be currently staying in Chennai with proper Broadband (Internet setup) *

(This is a Work from home option WTH for now. Once situation is back to normal you will have report back to office for regular work basis company request) .


  • As the first point of contact, you will guarantee the quality of the customer care service
  • Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests)
  • Troubleshooting reported issues, resolve via documented process and response templates or escalate them
  • Answer inbound chat & OB , covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.
  • Achieve sales metrics by effectively communicating benefits of products and services to customers.
  • Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
  • Utilize all available resources to reach out to prospects and turn those prospects into customers
  • Sales through Customer Service
  • All other duties as assigned
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates
  • Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution


  • Fresher to 2 years from Any customer service Background. Experience in customer service or technical support preferred.
  • Graduations - Any graduate
  • Candidate must have Excellent communication skills (English) – oral/ Written /Chat
  • Must be flexible with rotational night shifts
  • Age not more than 29

Industry: BPO / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Key Skills :

Customer Service, Customer Care, G Suite, System Administration, Technical Support, Troubleshooting , networking, hardware, software ,IT, Technology

Additional Benefits:

Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop)

Interview Process: ( Mode of interview – Video call)

HR assessment - Communication Assessment VOICE/CHAT - Online select assessments Operation Round - Typing Assessment -

  • For more details please reach,, +91-9123508833 , 9942858357, 9087983552

About Sitel Groups :

Guided by 35+ years of experience and a customer-obsessed approach, Sitel is redefining and transforming the contact center and the associate experience. itel is a company of Acticall Sitel Group headquartered in Miami, Florida ,was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. 90,000 Associates ,400+ Clients ,Located in 27 Countries ,150+ Offices ,Serving 70 Countries,48 Languages ,Founded in 1985, $1.7B Revenue . Partnering with clients to deliver tailored solutions at every touchpoint, we drive your CX strategy to meet your unique business challenges.

About Us

Job Summary

Primary Job Responsibilities



    Experience Target

      Specialized Certifications

        Technical Voice

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