Territory Sales Manager

Jobleads (Rajasthan, India) 22 hours ago

We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

Job Responsibilities

  • Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
  • Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
  • Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
  • Escalate critical issues to the Area Service Manager
  • Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
  • Plan field visits to gather & analyze competitor data on quality of services provided
  • Managing the relationship with service franchisees in the assigned territory
  • Ensure maintenance of adequate inventory level of installation equipment for contingencies
  • Upgrading customers to higher versions 
  • Convince customers for advance service packs 

What specific skills and traits should this person possess?

What you need to have

  • Ability to manage escalations 
  • Ensure timely resolutions of issues
  • Problem Solving ability 
  • Upselling skills
Educational Qualifications

Work Experience

  • 4 - 6 years of experience
  • 1 -2 years ( based on the territory)

Purpose & Impact

Manage service centers, inventories after sales service to ensure timely resolution of customer escalations. Implement the “Sever to Sell” to enhance business for DTH

Our Values


Think big to achieve big. Dream the impossible.


Believe something should exist? Make it. It’s in our nature to innovate.


Believe something should exist? Make it. It’s in our nature to innovate.

Meet the Team

Gunnidhi Sareen

Gunnidhi has 16+ years of experience in product management & developing product strategy, marketing strategy, driving sales & achieving customer satisfaction. He has driven Airtel's revenue and profit as a sales expert.

Ajay Chitkara

Ajay is a dynamic individual who leads Airtel Business. He does what seems to be the most difficult task, simplifying business one decision at a time.

Ashish Arora

Ashish is a leader with 20+ years of experience in leading large B2B business in Telecom and IT industry. He excels in developing winning business strategies to achieve short & long-term objectives, building relationship with stakeholders, and providing solutions to ensure sustained revenue and profit growth.

Alok Shukla

Head - Connectivity Products

Alok leads imperative growth of key Airtel offerings.

Eric Gillenwater

Head - Regional Business

Eric is an innovative thinker and operates at the leading edge of the technology curve in the telecommunications industry. He is a senior telecommunications executive with success operating in start-up and large global carrier environments.

Vir Inder Nath

CEO - Retail

Vir is the CEO for Retail and has been a pioneer in driving Airtel's growth in the sector.

Sonali Hooda

Head - Retail Operations

Sonali is a senior management professional with exposure to multiple business aspects & expertise on business operations which comes from a spectrum of experience across product marketing, customer lifecycle management and sales operations.

Director - DTH

As the Director and CEO for the DTH Business, Sunil takes ahead dynamic growth for the company's signature offering.

Sujay has 20+ years of experience in Sales and Marketing Operations. He specialises in Product Management and has a 360 degree knowledge and understanding of all aspects of marketing and sales operations.

Head - Distribution

Ayan manages one of the most complicated chains for the organization; sales and distribution.

Satish Iyer

Zonal Business Manager

Satish conceptualizes and deploys strategies in business development, revenues, pricing, product management & customer service. He also drives automation, distribution, go-to-market & handles different channels.

Navneet works to increase company RMS% & CMS% through sustained marketing campaigns. He designs GTM programs, solving business challenges & projections.

Amit is responsible for driving prepaid voice and mobile internet revenue, user growth, customer lifecycle management, consumer marketing, products & partnership management for Mumbai.

Ajitabh Singh

Zonal Business Manager

Ajitabh is a strategic planner with proven track record of exploring new markets, managing sales & service operations, establishing distribution networks & achieving desired goals.

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Territory Sales Manager

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