Located on the famous Baie Lazare, in the exclusive south-end
of Mahé Island, Kempinski Seychelles Resort Baie Lazare offers guests
round-the-clock expertise, dedication and unmatched Creole hospitality in
dazzling surroundings of untouched, natural beauty. This beachfront paradise,
nestled in a secluded bay at the foothills of a magnificent mountain range,
offers a private haven for romantics at heart, an activity-packed family getaway or the perfect destination
for corporate gatherings and events

Key Responsibilities:

The job of
Training Manager is executed satisfactorily when:

  • All
    employees receive both Kempinski and locally required training.

  • The
    hotel implements the 70-20-10 training strategy and ensures that the hotel
    achieves the company key performance indicators for training
  • Achieve
    Kempinski training engagement rate.
  • The
    training calendar and the business plan reflect Kempinski training
    guidelines and the internal training needs analysis.
  • Ensure
    that all Regional and Corporate reporting responsibilities are fulfilled
    in line with the corporate reporting guidelines
  • The
    hotel utilises all Kempinski Training tools including F! & E! Training
    programmes, Leadership Development Programme and all On-Line learning
  • Every
    department has Departmental Trainer(s), departmental policies and
    procedures and have fully implemented the Kempinski on-job training tools
    such as Training BITES
  • Kempinski
    Experience Assessment meets or exceeds the company benchmark.
  • Enhance
    Employee Engagement rate, which is reflected annually in the Kempinski Employee
    Engagement Survey.
  • Enhance
    hotel Guest Satisfaction Survey results.
  • Employee
    relationship and recognition programme(s) are in place.
  • Annual
    Training Manager’s Academy is attended.
  • Kempinski
    training policies and procedures are fully implemented and complied with.
  • Ensure
    that every new employee is correctly on-boarded and has received a
    comprehensive brand emersion using the designated on-boarding training

At Kempinski,
Talent Development is a management responsibility and consequently an integral
and important part of our Managers’ daily activities. The Training Manager
fulfils their role as a Talent Development Ambassador when:

  • They
    actively support and implement Talent Development initiatives as a part of
    their daily activities.
  • They
    identify Training talents in their department and throughout the hotel as
    per below definition* and actively support their career development.
  • They
    support and initiate transfer, cross exposure and task force assignments
    for their team.
  • They
    personally conduct performance appraisal with their team on a regular
    basis and take personal interest for their talents’ development plans.
  • They
    recruit and select potential talent according to current and future
    department, hotel and Kempinski’s needs including conducting interviews
    for positions in their department.

*A Hotel
Talent is an employee, who has the ability to do the current job in their hotel
and can be promoted to the next level. Mobility is what makes this person a
Kempinski Talent.


  • Establish
    a training network according to Kempinski standard, including spending
    time in operations to foster this network.
  • Analyse
    training needs and training effectiveness.
  • Ensure
    that every department having corporately developed Training BITES have fully
    implemented these, and ensured they reflect all hotel specific policies
    and procedures
  • Further
    develop the Training BITE Library by assisting individual Departmental
    Trainers in the writing and implementing hotel specific training BITES
  • Embed
    all Kempinski training programs and training tools and comprehensively
    track their implementation to easily evaluate attendance of required
  • Plan,
    design and deliver training programmes.
  • Devise
    a training marketing strategy, which is evident both at the back of house
    and reflected in campaigns or initiatives to address training
    topics/themes accordingly.
  • Analyse
    the data on the e-learning platforms and utilize or market it to
    Management and Department Trainers to enhance learning performance.
  • Coach
    and train managers and Departmental Trainers to improve departmental
  • Works
    with the General Manager to coordinate relevant learning for EXCOM and
    HODs as per their Individual Development Program.
  • Organise
    and supervise Kempinski DNA and brand immersion activities.
  • Continuously
    seek and support new approaches, practices and processes to improve the
    efficiency of the training services offered.
  • Work
    together with department heads and analyse operational quality performance
    using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then
    based on the results provide remedial training solution.
  • Train
    and develop Training team members.
  • Complete
    Kempinski Experience Assessment (KEA) Checks as specified by the hotel
  • Identify
    potential training talent and propose & foster Master Trainer
  • Ensure
    that the Kempinski Training Monthly report is correctly completed on a
    monthly basis and the results updated in the Regional Training
    Consolidation Report
  • In
    absence of a Training Coordinator, ensure that the responsibilities are
  • Lead
    by example and promote Kempinski’s core values.
  • Prepare
    the yearly Business Plan and Budget for the Training Department in line
    with all company Brand Standards together with the Heads of Department and
    ExCom team.
  • Ensure
    that an objective Self Audit (using the Kempinski Training Peer & Self
    Audit Tool) is completed at least once per year
  • Promote
    and implement Kempinski Corporate Training policies and procedures.
  • Establish
    and foster relationships and partnerships with external suppliers,
    training providers, and legal and safety entities.
  • Understand
    and strictly adhere to the rules & regulations established in the
    employee handbook and to the hotel’s policies on fire, hygiene, health
    & safety.

responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.

Desired Skills & Qualifications:

To fill the
position, one of the following is required:

  • A
    minimum of five (5) years of experience in the hospitality industry
    including at least one managerial position
  • One
    (1) year in a similar position within a luxury brand
  • Two
    (2) years in an Assistant Training Manager position within a luxury brand
  • Ability
    to work and communicate in a multinational environment:
  • Local
    language – excellent oral and written skills (where applicable)
  • English
    – excellent oral and written skills
  • Additional
    language - beneficial
  • Planning
    and organizational skills
  • Verbal
    and written communication skills
  • Customer
    service skills & Presentation skills
  • Budgeting
  • Computer
    literacy adapted to the field of training:
  • Proficient
    in Microsoft Office
  • Advanced
    PowerPoint skills
  • Ability
    to design training programmes/instructional design
  • People
  • Passionate
    for European luxury
  • Entrepreneurial
  • Self-confident
  • Persuasive
  • Lead
    by example
  • Quality
  • Well-presented

About Kempinski

Hoteliers since 1897, we have travelled the world in search
of the most fascinating destinations without ever forgetting the finest
traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on
the European elegance of service. We pride ourselves on delivering a beautiful
performance for each and every one of our guests. And for our employees, we
provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

Organization: Kempinski Seychelles Resort Baie Lazare

Primary Location: Seychelles-Baie Lazare -Mahe Island

Job Type: Regular

Job Level:

Schedule: Full-time

Shift: Day Job

Job Posting: Sep 6, 2020

Unposting Date: Ongoing

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