Located on the famous Baie Lazare, in the exclusive south-end
of Mahé Island, Kempinski Seychelles Resort Baie Lazare offers guests
round-the-clock expertise, dedication and unmatched Creole hospitality in
dazzling surroundings of untouched, natural beauty. This beachfront paradise,
nestled in a secluded bay at the foothills of a magnificent mountain range,
offers a private haven for romantics at heart, an activity-packed family getaway or the perfect destination
for corporate gatherings and events
The job of
Training Manager is executed satisfactorily when:
employees receive both Kempinski and locally required training.
hotel implements the 70-20-10 training strategy and ensures that the hotel
achieves the company key performance indicators for training
Kempinski training engagement rate.
training calendar and the business plan reflect Kempinski training
guidelines and the internal training needs analysis.
that all Regional and Corporate reporting responsibilities are fulfilled
in line with the corporate reporting guidelines
hotel utilises all Kempinski Training tools including F! & E! Training
programmes, Leadership Development Programme and all On-Line learning
department has Departmental Trainer(s), departmental policies and
procedures and have fully implemented the Kempinski on-job training tools
such as Training BITES
Experience Assessment meets or exceeds the company benchmark.
Employee Engagement rate, which is reflected annually in the Kempinski Employee
hotel Guest Satisfaction Survey results.
relationship and recognition programme(s) are in place.
Training Manager’s Academy is attended.
training policies and procedures are fully implemented and complied with.
that every new employee is correctly on-boarded and has received a
comprehensive brand emersion using the designated on-boarding training
Talent Development is a management responsibility and consequently an integral
and important part of our Managers’ daily activities. The Training Manager
fulfils their role as a Talent Development Ambassador when:
actively support and implement Talent Development initiatives as a part of
their daily activities.
identify Training talents in their department and throughout the hotel as
per below definition* and actively support their career development.
support and initiate transfer, cross exposure and task force assignments
for their team.
personally conduct performance appraisal with their team on a regular
basis and take personal interest for their talents’ development plans.
recruit and select potential talent according to current and future
department, hotel and Kempinski’s needs including conducting interviews
for positions in their department.
Talent is an employee, who has the ability to do the current job in their hotel
and can be promoted to the next level. Mobility is what makes this person a
a training network according to Kempinski standard, including spending
time in operations to foster this network.
training needs and training effectiveness.
that every department having corporately developed Training BITES have fully
implemented these, and ensured they reflect all hotel specific policies
develop the Training BITE Library by assisting individual Departmental
Trainers in the writing and implementing hotel specific training BITES
all Kempinski training programs and training tools and comprehensively
track their implementation to easily evaluate attendance of required
design and deliver training programmes.
a training marketing strategy, which is evident both at the back of house
and reflected in campaigns or initiatives to address training
the data on the e-learning platforms and utilize or market it to
Management and Department Trainers to enhance learning performance.
and train managers and Departmental Trainers to improve departmental
with the General Manager to coordinate relevant learning for EXCOM and
HODs as per their Individual Development Program.
and supervise Kempinski DNA and brand immersion activities.
seek and support new approaches, practices and processes to improve the
efficiency of the training services offered.
together with department heads and analyse operational quality performance
using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then
based on the results provide remedial training solution.
and develop Training team members.
Kempinski Experience Assessment (KEA) Checks as specified by the hotel
potential training talent and propose & foster Master Trainer
that the Kempinski Training Monthly report is correctly completed on a
monthly basis and the results updated in the Regional Training
absence of a Training Coordinator, ensure that the responsibilities are
by example and promote Kempinski’s core values.
the yearly Business Plan and Budget for the Training Department in line
with all company Brand Standards together with the Heads of Department and
that an objective Self Audit (using the Kempinski Training Peer & Self
Audit Tool) is completed at least once per year
and implement Kempinski Corporate Training policies and procedures.
and foster relationships and partnerships with external suppliers,
training providers, and legal and safety entities.
and strictly adhere to the rules & regulations established in the
employee handbook and to the hotel’s policies on fire, hygiene, health
responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.
Desired Skills & Qualifications:
To fill the
position, one of the following is required:
minimum of five (5) years of experience in the hospitality industry
including at least one managerial position
(1) year in a similar position within a luxury brand
(2) years in an Assistant Training Manager position within a luxury brand
to work and communicate in a multinational environment:
language – excellent oral and written skills (where applicable)
– excellent oral and written skills
language - beneficial
and organizational skills
and written communication skills
service skills & Presentation skills
literacy adapted to the field of training:
in Microsoft Office
to design training programmes/instructional design
for European luxury
Hoteliers since 1897, we have travelled the world in search
of the most fascinating destinations without ever forgetting the finest
traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on
the European elegance of service. We pride ourselves on delivering a beautiful
performance for each and every one of our guests. And for our employees, we
provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!