Job Description


The 'Training Manager' is responsible for providing and supporting the day to day provision of Training and Development Services and promoting the technical knowledge and understanding of the Help Centre team. In order to provide this high level of service the Training Manager will be required to effectively manage their available resource groups, including team members, equipment, information and technologies, and to ensure that all necessary information is available to and understood by the Helpdesk team.

Summary of Responsibilities:

  • New Starter Training programs
  • Business relationship management with customers
  • Resource and performance management and monitoring ongoing sucess
  • HR and personal development management
  • Actively promote the team's understanding of relevant technical and procedural information through effective knowledge management
  • Main point of escalation for Training related issues


  • University degree (or equivalent)
  • At least 5 years’ experience as a Trainer
  • At least 2 years' experience as a Supervisor/Leader/Manager within a BPO or Contact Center environment
  • High-level English language skills
  • Exceptional customer service and people skills
  • Good knowledge of the Microsoft Office tools (Outlook, Excel), Social Media and the Internet
  • Proactive, positive and enthusiastic attitude, with a real team spirit
  • Strong work ethic, dependable and flexibility to work overtime where necessary
  • Willingness to continue to learn and grow with the company


As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

We also reward of our staff with great benefits including:

· Competitive compensation packages

· HMO/Medical and dental coverage

· Life insurance

· Non-taxable allowances

· Night differential

· And much much more!

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