Job Description

Location:
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: _To entertain the human race_ .
The Ultra Lounge Hostperson is primarily responsible for representing the brand of the venue while greeting and seating guests, and assisting service staff with guest contact and table information. All duties are to be performed in accordance with departmental and policies, practices and procedures.
+ Provides extraordinary service consistent with the ARIA luxury brand standards and S.H.O.W. Service Basics
+ Greets and seats guests in gracious manner and distributes business among Gourmet Food Servers equally and as fairly as possible
+ Monitors guests that are seated, and immediately respond to guest’s needs or request of first contact
+ Assists in accepting reservations, if applicable; answers phone in hospitable manner and confirms with manager if large parties can be accommodated
+ Represent the brand of the venue by posing in pictures for social media and marketing campaigns and promotional events on property and in public venues
+ Checks on the billing status of casino, room, bill back, and coupon and comp numbers to assist in closing of checks
+ Maintains complete knowledge of entire menu and proper food handling presentation and service
+ Arranges the opening reports, floor plan and checks
+ Prints and changes out all menus nightly
+ Maintains the proper supplies for the hostess stand and podium; cleans and/or dusts host stand and podium
+ Maintains and makes copies and stocks host/hostess folder
+ Cleans and maintains all food and beverage menus
+ Assists service staff in their tasks as it relates to billing, guest requests or guest information
+ Works with management team to coordinate break scheduling for service staff while ensure adequate floor coverage
+ Maintains pleasant posture, movement, gestures and walking in line with fashion standards and trends as deemed by management
+ Consistently maintains a well-groomed appearance and hygiene in accordance with Company standards and the brand of the venue
+ Anticipate guest needs and provide service to each guest quickly and accurately; advises manager of any guest complaints
+ Perform other job related duties as requested
Required:
+ At least 18 years of age.
+ At least one (1) year of experience as a hostperson in fine-dining restaurant or similar customer service experience
+ High school diploma or equivalent.
Preferred:
+ Modeling experience
+ At least two (2) years of experience as a hostperson in a fine-dining restaurant or similar customer service experience
+ Experience working in a similar resort setting
+ A highly motivated and energetic personality
+ Ability to maintain complete knowledge of entire menu and proper food handling presentation and service
+ Ability to manage multiple tasks and remain calm in very high paced and stressful environment and work under pressure
+ Ability to effectively present information in one-on-one and small group situations to guests and other employees of the organization
+ Strong attention to details, can make decisions quickly and delegate responsibilities accordingly
+ Excellent computer and multi-line phone skills
+ Ability to perform administrative tasks
+ Ability to access all areas of the restaurant, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items
+ Ability to to work indoors, being exposed to such environmental conditions as noise, dust, cigarette and cigar smoke and varying lighting levels
+ Excellent customer service skills.
+ Interpersonal skills to deal effectively with all business contacts
+ Professional appearance and demeanor
+ Able to effectively communicate in English, in both written and oral forms
+ Ability to work varied shifts, including weekends and holidays
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to
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