Unified Endpoint Specialist - Global Technology Solutions - Firmwide Corporate Services - Hong Kong / Shanghai

PricewaterhouseCoopers China Holding Limited (Hong Kong, Hong Kong) 21 days ago

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Computer Operations team provides customer, Information Technology data centre, and application support to ensure end to end quality of our Information Technology operations. As part of our team, you’ll help enhance our operations quality, work across all Information Technology operational functions, and coordinate with service stakeholders to deliver high quality services.

Responsibilities

  • Provide technical support services including: incident troubleshooting on network, system, application
  • Responsible for deploying and maintaining a wide variety of machines and applications, and provide assistance to Senior System Specialist/Manager
  • Perform regular software and security patches update endpoints including Windows, Mac and Mobile (IOS/Android)
  • Incident handling, problem troubleshooting and escalation to upper tier
  • New technology - To study the product portfolio and maintain a good basic level of technical know-how
  • Providing Level-2 support and troubleshoot
  • Handling ad-hoc task

Requirements

  • Experienced in supporting a broad portfolio of IT and infrastructure work streams simultaneously (hardware and software): projects, strategic initiatives, BAU technical support/service operations, etc
  • Customer-focused, proactive and approachable with a service-oriented manner; comfortable working independently with very limited supervision
  • Ability to work under pressure and ensure that problems are managed, and escalated efficiently with the minimum disruption to the business
  • Experience on Powershell, C#, VB.net, Javascript, automated deployment techniques
  • Knowledge on enterprise infrastructure, AD, Group Policy and Endpoints including Windows, Mac and Mobile (IOS/Android)
  • Experience on Virtualization Technologies (VMWare)
  • Experience in Endpoint Management VMware Workspace ONE
  • Experience on Data Analytics and reporting
  • At least 2/5 years’ of related experience
  • Communication skills (English, Mandarin and Cantonese) and the ability to work with minimal supervision.

The PwC China (including Mainland China, Hong Kong, Macau) does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of PwC China (including Mainland China, Hong Kong, Macau). PwC China (including Mainland China, Hong Kong, Macau) is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the local law.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date


Unified Endpoint Specialist - Global Technology Solutions - Firmwide Corporate Services - Hong Kong / Shanghai

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