User Experience Researcher, Site Reliability Engineering

Google (Dublin, Ireland) 1 day ago

Minimum qualifications:

  • Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Learning Sciences, Statistics, Psychology, related field, or equivalent practical experience.
  • Experience in an applied research setting, including experience integrating user research into product designs and strategy.
  • Experience collaborating with multidisciplinary UX and/or product teams (visual, interaction, UX research, engineering, UX writer) on technical implementation

Preferred qualifications:

  • PhD in Psychology, Human Factors, Anthropology, Human Computer Interaction, a related field or equivalent practical experience.
  • Research experience in enterprise/business software, services, developer tools, IT, or other complex software systems.
  • Good working knowledge of quantitative research and the principles of experiment design.

About the job

User Experience (UX) Researchers work to answer the most challenging questions in design. In this role, you will reveal what our users need from our products by conducting primary research, exploring the behaviors and motivations of our users, and working with teams of Designers, Product Managers, Engineers and others to develop new features. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experiences feel more intuitive, accessible, fun—and even magical.

With considerable experience, you evaluate all the features contributing to user experience, providing expertise, collaborating internally and occasionally leading projects. You contribute new processes and identify product and use requirements.

As a User Experience Researcher, your role will be to help everyone focus on the user; creating understanding and empathy around user needs for your entire product team. In this role, you will collaborate closely with engineers, product managers, and UX designers to deliver insights to shape and evolve innovative, efficient, and delightful applications that help Google engineers.

In this role, you will build foundational understanding of the complex user needs and technical landscape, identify opportunities to drive products forward, and deliver product excellence through a focus on the user.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”


  • Conduct mixed-methods research across your product suite and collaborate on research projects across the broader product area.
  • Work with Designers, Product Managers, Engineers, and UX Managers to identify and prioritize research opportunities in a fast-paced, dynamic environment.
  • Conduct foundational, strategic, and iterative research. Work with stakeholders to formulate research questions and collaborate to draw out insights.
  • Drive change by communicating compelling and actionable findings to diverse audiences. Impact product strategy and design through your research.

User Experience Researcher, Site Reliability Engineering

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