Sr. User Researcher / Design Researcher

Modern Workplace Transformation is a team dedicated to revolutionizing productivity for our Healthcare, Financial Services, and Civilian Government customers. Using Microsoft Teams to pull through M365 and broader Microsoft capabilities, we seek to digitize and transform Industry business processes to empower our customers.

We are seeking a strong Senior User Researcher to join our multi-disciplinary team of over 30 user researchers and planners working on a breadth of experiences across Microsoft 365. Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspective. To that end, we look for diverse applicants, including those from historically underrepresented groups.

In this role, you’ll leverage your skills in mixed methods. You will take on complex and foundational work to drive understanding of core user journeys specific to the Financial Services industry. Insights will guide near and long-term investments across a variety of partner teams. You’ll work closely with UX Designers, other user researchers, data science, and engineering teams to ensure that we’re addressing the most critical user needs and opportunities. We’re especially enthusiastic about candidates who are passionate about people management as we work to build out our team.  This is initially an individual contributor role but may evolve into a people manager role over time. Prior people management experience is preferred!

We’re especially looking for someone who wants to learn, grown, and embody new ways of working. If you embrace growth mindset, have a track record of delivering results, and you light up collaborating with other researchers, designers, product managers and engineers this is an awesome team to join. This position is based in Dublin, Ireland.

Responsibilities

Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers. 

• Define and measure UX approaches, metrics, and work with core stakeholders on research planning. Innovate and develop new approaches to measure user’s experiences.
• Build and execute impactful research plan(s) that provide the broad market views and deep customer insights needed to impact strategy and UX
• Continuously inform an engineering roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters
• Land impact broadly from your customer-focused knowledge by working across multiple organizations and their respective engineering, design and marketing teams.
• Develop as Financial Services Industry SME in partnership with peers in the Modern Workplace Transformation team

  

Benefits and Perks

• Industry leading healthcare
• Savings and investments
• Giving programs
• Educational resources
• Maternity and paternity leave
• Opportunities to network and connect
• Discounts on products and services
• Generous time away