Web Services - User Support Specialist

NSC Global (Brussels, België) 19 dagen geleden gepost

NSC Global is currently looking for a Web Services Upgrade and Implementation Specialist to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.

NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

JOB LEVELS

The specialist works both with internal stakeholders as customers in international context, which requires

  • Customer and service orientation
  • Independent activity planning & completion
  • Knowledge & experience working with web services technology

  • Provide guidance and technical support for Customers to upgrade or implement web services
  • Provide excellent customer experience for our customers
  • Update CT customer inventory tools with the latest customer & automation details
  • Support constant improvement by sharing knowledge & best practice

  • Minimum 3-5 years’ experience with IT helpdesk (customer facing) with experience of web page development (not scripting)

SKILLS

  • Excellent – good verbal and written communication skills
  • Fluent in English & local language(s)
  • Customer service oriented, IT help desk style problem solving and trouble shooting.
  • Good Knowledge on XML as a must have, (JSON and Java is a bonus but not essential)
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Web Services - User Support Specialist

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