Shipping Software - User Support Specialist

NSC Global (Brussels, België) 23 dagen geleden gepost

NSC Global is currently looking for a Shipping Software Upgrade and Implementation Specialist to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.

NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at for more information on our organization.


The specialist works both with internal stakeholders as customers in international context, which requires

  • Customer and service orientation
  • Independent activity planning & completion
  • Knowledge & experience working with Windows Desktop and Server operating systems, including Windows firewall functionality

  • Contact & drive customers on legacy shipping software to upgrade to the latest version (phase 1.)
  • Contact & support customers on legacy shipping software to move over to online shipping solutions (phase 2)
  • Provide excellent experience for our customers
  • Update CT customer inventory tools with the latest customer & automation details
  • Support constant improvement by sharing knowledge & best practice

  • Minimum 3 years’ experience with IT and Desktop customer desk top support


  • Excellent – good verbal and written communication skills
  • Fluent in English & local language(s)
  • Customer service oriented
  • Good knowledge on Windows desktop & server operating systems including configuration
  • Knowledge of Proxy, Firewall.
  • knowledge on browser-based services support
  • Good Problem-Solving skills
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Shipping Software - User Support Specialist

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