Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at [...] Interactive – Customer Experience Team
Customer experience is the battleground for brands today. Winning in an experience-led market means being hyper-focused on the customer and agile enough to offer new, connected experiences that flex to accommodate individual needs.
Accenture Interactive helps brands and clients create the best customer experiences around the globe, through connected offerings in design & innovation, commerce, content and marketing.
Come be a part of a talented team of designers who put users, humans at the heart of design, to develop the very best products and solutions across all digital mediums. As a Senior Interaction Designer, you will be involved in guiding the full spectrum of design activities from discovery to prototyping, with the finalising of design flows, key wireframe templates towards development. Working alongside your Visual Designer, you will own the design process, propose solutions that balance user needs, business goals and technological capabilities, in order to deliver great digital products and experiences of tomorrow.
Plan, coordinate and conduct customer immersion activities to engage client stakeholders and customers including observational studies, customer interviews, heuristic evaluations, task analysis and other forms of quantitative and quantitative research to uncover insights
Plan and conduct design and ideation workshops according to its design goals with human-centred design techniques
Work closely with Interaction and Visual Designers to create personas, storyboards, scenarios, user flows and use cases
Drive interaction design initiatives by planning, coordinating and conducting user requirements analysis, high-level information architecture design, interaction design and usability testing
Lead and guide in the prioritisation of use cases, wireframe designs and rapid prototyping to produce superlative interaction designs
Consider both user needs and business goals, and translate insights to design concepts that illustrate simplicity from system complexity
Able to solicit feedback and iterate designs while constantly represent the interests of user needs
Consider systems and frameworks to organise information that is simple to understand and relevant to user needs
Design innovative interaction models that engage and delight
Contribute to experience design standards and guidelines
Lead in the governance of detailed wireframe designs, prototypes and prepare documentation for handoffs
Be a storyteller, and effectively communicate design concepts, user flows and use cases to stakeholders, both verbally and visually
Facilitate design brainstorming sessions and build consensus around design vision with stakeholders where required
Collaborate effectively with cross-functional teams that include other designers, solution architects, front-end and back-end developers, engineers, project managers, and others to ensure development adheres to UX design vision
Set up usability test scripts, planning and running usability tests and validation sessions together with team
Interpret usability test results, communicate findings, and incorporate them to design iterations
Flexibility to work in different delivery environments, be it in design sprints or waterfall models