UX Lead

Concentrix Catalyst (Sydney NSW, Australia) 7 days ago
Remote Friendly Design Oceania Full-time

Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.

We’re a global digital services company, offering end-to-end expertise in strategic consulting, service and experience design, multi-platform engineering, and systems integration. You'll join a group of diverse & dynamic individuals who work collaboratively across our projects and client accounts. If you are excited to learn new things and thrive in a team-based culture where you have a lot of fun along the way, then Concentrix Catalyst could be the place for you! Our people and culture are a huge part of what makes us unique. We recruit the best people and create small project teams, resulting in great chemistry between our teams and our customers, this trusted partnership is a catalyst in achieving the best outcome and solutions, solving the needs of today and the wants of tomorrow!

We’re an inquisitive bunch with a strong feedback culture. We enjoy continuous learning through regular Lunch n Learns, Women in Leadership Workshops, Tech Seshs, with knowledge sharing spanning further than work-related topics. Friday quiz usually ends up bulking up our general knowledge, too! What you will soon realize is that we are like family in the Sydney office, we love to catch up over coffee hangouts or Bootcamp. We look out, support each other and most of all we like to have fun!

Key Responsibilities

  • Lead the UX for client engagements and guide a project team of designers to create high-end, innovative UX solutions and experiences
  • Be a strategic thinker who has a solid understanding of research and design best practices
  • Be a leader within our experience design team, continually helping to refine and evolve our design process, staying up to date on the latest design and technology trends
  • Coach, recruit, support, energise, and ensure Tigerspike’s values are instilled within the UX team
  • Mentor and manage UX designers
  • Define and lead the creation of complex design solutions from user flows and concepts to detailed designs across multiple digital platforms (web, mobile, tablet, and other connected devices)


  • 7+ years professional work within the Experience Design field, preferably from a consulting or agency setting
  • 3+ years performing at a Senior UX Designer level
  • Expertise in experience design processes and methodologies
  • Confident in stakeholder management
  • Previous line management Experience
  • Strong client-facing presentation skills to include: confident ability presenting to clients at all levels; ability to tell a compelling story and guide them through the design ideas and recommendations to provide an overall design solution
  • Proficiency in design and prototyping tools such as Figma, Sketch, InVision, etc
  • Deep knowledge of design principles for iOS, Android and Web solutions (including Responsive Design AND native applications)
  • Strong portfolio with demonstrated ability across the entire project process, ranging from user research, information architecture, design and usability testing. Please provide examples of your approach, activities undertaken and deliverables produced.
  • Familiarity with Adobe Experience Manager

Our Benefits

  • Flexible work hours and work from home policy
  • 20 days’ holiday (in addition to all public holidays) increasing to 25 days’ holiday each year after your 2nd work anniversary and 30 days after 5 years!
  • 2 Duvet Days per year - that’s for when the day would be better spent at the beach or in bed
  • A generous annual allowance for training and development
  • An annual allowance to spend on your personal growth such as learning a new language, cooking classes, yoga, pottery or even attending a beer tasting course
  • Free Bootcamp classes weekly/lunch sport activities
  • Parental benefits that exceed statutory requirements
  • The chance to work on different projects in our other offices (London, Sydney, Brisbane, Tokyo, Dubai, Singapore, New York, Wroclaw & Bangalore)

*We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*

So what happens next?

Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way. If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.

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