We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Vice President, Switch & Technology OperationsMajor Accountabilities:
Lead a diverse set of technical individuals responsible for customer implementation and operation activities, Network Services and Customer Support for new business switch to effectively and efficiently assure flawless network operations and customer support.
Develop/modify country technology plans as per the business priorities with partnership with all O&T functions and country business.
Help new business and its owners and customers to achieve their business objectives through consultation, project management, testing and turn-up, as well as internal and external technical support
Responsible for developing process improvements in support of customer satisfaction.
Create and manage complex operational plans and documentation that result in the accomplishment of operations and technology objectives
Acts as a aggregator of all performance management issues of the technology operations team and provides a consolidated view of the talent per the talent management process
Degree in Information Technology, Business or other related field preferred with significant experience in payments industry; or equivalent combination of experience and education
Advanced knowledge of payments technologies, usually acquired through 10years+ of experience in the industry
Strong leadership and management skills; leads in project teams, coaching, counselling, and developing staff
Effective leadership with strong relationship building skills
Expertise in existing best practices in the payments industry with knowledge of China specific needs and trends
Previous experience in managing activities across a cross functional organization, preferably from a payments background in China
Strong leadership and management skills
Strong presentation, facilitation, and communication skills (both verbal and written)
Experience managing and developing high-potential technology operations teams
Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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