The Vice President of eCommerce Operations has tactical and strategic responsibility for the company’s overall service delivery including warehousing, inventory management, transportation, logistics, order fulfillment, and customer service.
Reports to: Chief Executive as part of the Senior Management Team
Location: Mumbai. Should be open to relocating to another city in the future.
Duties and Responsibilities:
The VP of eCommerce Operations develops sound, well-thought-through strategies that will meet the company’s objective to provide an unparalleled delivery experience for our customers
Sets up detailed processes for every aspect of AEL’s service delivery and customer experience – including order processing, packaging, delivery, returns, an other d any customer needs.
Builds a robust organization staffed with committed, intelligent, and honest professionals
Engineers and oversees logistics and fulfillment operations to improve overall productivity, efficiency and cost structure.
Identifies new trends, operational solutions and value-add processes that create competitive advantages for the company.
Develops and executes against a long-term, sustainable infrastructure plan to support the growth and strategic initiatives of the company.
Implements and maintains best practices, including technology advances, policies and procedures.
Develops and manages the company’s fulfillment operations budget.
Sets up and directly oversees the company’s Supply chain infrastructure consisting of Distribution Centres, Warehouses, Pick-up points, transportation fleet, and other supporting assets.
Directly manages a large team consisting of corporate staff, warehouse & logistics personnel, and on-the-ground resources.
Education and Experience:
MBA in Operations or equivalent academic credentials
Passionate about customers and their right to receive a world class experience from the company.
Minimum 10 years of experience in logistics, transportation and fulfillment operations management.
12 + years of experience in, and solid understanding of supply chain best practices.
Desired Skills and Background:
Strong e-commerce fulfillment management experience in high paced, high demand environments.
Strong skills in process-engineering and ability to get into atomic level of detail for all critical processes in the delivery chain.
Highly motivated with a proven track record of successful delivery.
Strong analytical skills with a good understanding of finance and accounting principles.
Experience working with SAP ERP is a plus but not mandatory