Job Description



VP - Operational Design and Improvement

HSBC Securities Services

Some careers grow faster than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Offering a diverse range of skills and jurisdictional experience across the full range of countries and territories in which our businesses operate.

We are now inviting qualified individuals to join the team in this specific role.

Principal responsibilities

  • Design the service delivery of target operating model across Direct Custody and Clearing (DCC) network.   Work with DCC branches, regional Operational Design and Improvement team and Product to review the operating model to ensure efficiencies are identified, quantified and where appropriate are improved or removed. Operational design should be made without compromising risk and service standards.
  • Design the best standard operating model that fit into the business requirement whilst considering the local market nuances and clients requirement.
  • Accountable for the design of process improvement, provide suggestion to support fundamental change requiring IT development, cultural change, identification of market and enhancement of client experience.
  • Identified standard / market practices / client requests. Propose effective and efficient service delivery model despites of the variances.  
  • The job holder will have a sustainable saving target aligned to the site managers of on year on year saving via headcount / capacity creation / cost reduction
  • Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.





  • Bachelor or Master’s degree in Finance, Economics or related field
  • At least 8 years work experience or more in related fields, Banking and Financial Business is a plus
  • Experience of implementing large change management programs across multiple markets with strong Project Management skills
  • Experience with apply agile methodology in running a project
  • Strong IT background such as end user computing (EUC), access, excel is a must
  • Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels
  • Strong collaborative management skills with the various stakeholders
  • Problem solving skills and ability to drive process improvements
  • Able to work under pressure and meet deadlines

You’ll achieve more when you join HSBC. s

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Job Field

  :   Custody

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