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Sr. Warranty Manager

Strata Solar
Chapel Hill, NC
18 days ago: Strata Solar

Job Description

About Us

Strata Solar is a national leading developer of commercial and utility-scale solar farms ranked amongst the top five solar producers in the US. We understand that our employees are the lifeblood of the company. We strive to align company goals with those of our employees. We're constantly innovating to make a difference for our customers, our employees, and our planet. Our mission is to make a difference by developing cost-efficient alternatives to traditional energy sources, without long-term dependence on government subsidies. We’re leading the industry in sustainable energy careers. We hope you’ll join us.

Overview

Summary:
Strategically manage all aspects of warranty for Strata Solar Services.

Responsibilities

Essential Duties and Responsibilities:
+ Serve as primary contact for all warranty issues
+ Support/manage Engineering, Procurement and Construction customer relationship and act as point of contact for warranty claims
+ Coordinate with internal resources and subcontractors to ensure all claims are addressed in timely fashion, within-scope and while maintaining necessary financial spending controls
+ Manage warranty claims filed by Strata Solar Services with third parties including external construction companies, component manufacturers and subcontractors
+ Engage in customer communication including regular phone calls, on-site visits and email correspondence.
+ Maintain proper warranty records/documentation to ensure contract compliance and warranty requirements
+ Create and maintain component warranty documentation
+ Lead with compilation of regular reporting regarding component failure rates, improvement plans, warranty claim rates, average expenditure under warranty period, etc.
+ Design best in class warranty process so Strata remains an industry leader in end-to-end warranty management
+ Manage a small team of direct reports and assist with headcount growth plans as our business lines expand
+ Create, rollout out and successfully manage Strata Services Authorized Warranty Provider program
+ Perform other duties as assigned
Supervisory Responsibilities:Yes

Qualifications

Education and/or Work Experience Requirements:
Education:
+ Minimum: BA/BS and 5 years of warranty experience in related field
Experience & Skills:
+ Proficiency with computer and software applications to include but not limited to MS Office Suite, file sharing systems, accounting software systems, and Enterprise Computerized Maintenance Management Systems.
+ Outstanding presentation, reporting, and communication skills.
+ Proven ability to manage multiple time-sensitive projects simultaneously while paying strict attention to detail.
+ Demonstrates a commitment to continuous improvement of job methods and processes.
+ Ability to learn about new technologies and electrical components with minimal formal training.
Other Qualifications:
+ Strong written and verbal communication skills.
+ Punctual and reliable; Detail-oriented and strong organizational skills.
+ Proven ability to maintain good working relationships with colleagues.
Physical Requirements/Work Environment:
Most work is in an office setting and may require infrequent travel.
No third party solicitations will be accepted for this or any other Strata Solar position.

Strata Solar is an equal opportunity and affirmative action employer. Strata Solar is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.

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Job ID2018-1341
# of Openings1
CategoryOperations
About UsStrata Solar is a national leading developer of commercial and utility-scale solar farms ranked amongst the top five solar producers in the US. We understand that our employees are the lifeblood of the company. We strive to align company goals with those of our employees. Were constantly innovating to make a difference for our customers, our employees, and our planet. Our mission is to make a difference by developing cost-efficient alternatives to traditional energy sources, without long-term dependence on government subsidies. We’re leading the industry in sustainable energy careers. We hope you’ll join us.OverviewSummary:Strategically manage all aspects of warranty for...