Job Description

For over 35 years, we’ve been making history. Now, we’re creating the future.

Techs on the beach

On April 14, 1981, in Honolulu, Hawaii, William “Bill” Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who’d been swindled by people handing out bad checks. Bill's product was a kind of verification device using phone lines—a verification phone.

But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper. Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments. And thus, the Verifone payment device was born.

Now, Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions. We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.

We believe great work comes from incredible people. We’ve established a team with dedication to committed support and unmatched expertise. Whether it’s building significant client experiences or paving the way for the future breakthrough in payment technology, Verifone is a place where growing your career means making a global impact. Let’s shape the future of commerce together.

Job Title: Windows and VMWare Engineer

Position Summary

The Windows and VMware Engineer is responsible for managing and maintaining VCS’s Microsoft Windows and VMWare estate. You will work as a member of the multi-disciplined Server Team where we encourage cross skilling and learning.  The role demands the ability to implement, maintain, administer and troubleshoot multiple Windows domain and ESXi clusters across a large datacenter footprint. Windows and  VMware virtualized environment will be your focus, ensuring all infrastructure is patched and maintained. In addition, the Windows and VMWare Engineer will participate in engineering process improvements, incident response, and capacity resource estimates to the Solution Delivery and Operations teams, provide technical status for the deliverables assigned and track them to closure. The candidate personifying this role will be expected to work in a fast-paced, multi-dimensional work environment and must possess excellent inter-personal, written, and verbal communication skills. A sense of urgency, self-motivation, accountability and commitment are some of the desired attributes. 

Job Summary:

Windows and VMware Engineer: Supports and maintains all Windows and VMWare infrastructure across multiple datacenters.

Performs initial configuration in line with best practice. Ensures that all infrastructure remains patched and maintained in line with vendors recommendations. Carries out duties in line with Verifone’s change process. Recommends improvements and optimizations to improve the overall reliability, performance and cost of the VCS platform.


Essential Duties and Responsibilities

  • Complete BAU tasks, escalating where exceptions occur
  • Respond to and escalate service incidents, ensuring all incidents are resolved within SLA.
  • Develop and implement new BAU tasks and manage change within BAU task procedures.
  • Complete acceptance testing of new releases and patches, providing technical feedback to Development
  • Manage the deployment of system changes and maintenance tasks during specified maintenance windows.
  • Perform as part of a team, respond to Customer RFPs.
  • Preparation of technical documentation and SLA reporting.
  • Perform as part of a team providing 24/7/365 on-call support by responding to escalations, alerts, incidence and problems that affect the environment and payment systems the team is responsible for.
  • Process compliance
  • Perform as part of a project delivery team if/when assigned.
  • Perform in a role as a subject matter expert in support of the environment and applications assigned
  • Provide hands on support on VMware ESXi and Windows server 2008/20012/20016 operating systems
  • Manage and maintain GPO’s
  • WSUS patching
  • Manage the VMWare capacity and provide monthly usage. Highlight any issues to line manager.
  • Responsible for providing regular status updates, issues, concerns to management
  • Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion
  • Review documentation and change

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