Workplace Experience Specialist

Braze (Singapore, Singapore) 17 hours ago


We are looking for a Workplace Experience professional to ensure the successful daily operations of our Singapore office. This individual will help drive the growth of our Singapore team, as well as collaborate with team members across Braze in supporting the development of our global workplace operations initiatives. The Workplace Experience function is in a state of growth and development and we are looking for builders--people who aren’t afraid to roll up their sleeves and can create structure in ambiguity. This role sits on the People Team and will report to the Workplace Experience Regional Manager over EMEA & APAC.

Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, and think objectively to continuously improve our employee experience. You will jump in on our reopening strategy as we gear up to return to our offices. You will have a consistent pulse on the needs of our employees in Singapore and be comfortable changing course as global conditions and working environments evolve.


  • Act as workplace site operations lead and run various site operations and workplace programs to ensure a seamless day-to-day experience (e.g. food, snacks, mail & packages, etc.)
  • Support the new office buildout and relocation project, acting as the on-the-ground point of contact
  • Work with leadership and partners to execute safe and compliant reopening plans for our Singapore office
  • Oversee front desk operations, partnering with others for full coverage
  • Monitor and respond to workplace service tickets, maintaining a customer service mindset to ensure world-class standards and service levels for Singapore employees
  • Oversee desk management, partnering across the Workplace Experience team to understand and support hybrid working
  • Collaborate with others to develop and manage initiatives, processes, tools, policies and playbooks related to workplace operations and programs, including operations related to our new hybrid work strategy
  • Partner and develop relationships with key business partners e.g. IT, Finance, Marketing, etc. and act as trusted advisor in workplace matters
  • Proactively build relationships with leadership and employees, working with manager to use data to understand the habits/needs of Singapore employees
  • Support in vendor management, schedule repairs as necessary and help in ensuring we have the best in class suppliers with a lens towards diversity and inclusion
  • Serve as the primary point of contact for Singapore building management
  • Partner closely with Procurement to ensure that quotes and new vendors are accurately onboarded, while pushing through proposals to ensure timelines are met
  • Support in the budget tracking for the Singapore office
  • Work with the wider People Team to coordinate internal events including office parties, company all hands, and industry meetups


  • 3+ years of experience in Workplace role; experience as site lead a plus
  • Experience in change management, administration and vendor management
  • Experience working with building management
  • Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
  • Experience with office moves and build-outs
  • Data-driven with a mindset of continual improvement
  • Demonstrated success in building strong relationships cross-functionally
  • A strong communicator, keeping teams and stakeholders informed and up to date
  • Passion for best-in-class workplace experience and customer service
  • Proactive and self-motivated with the ability to set own priorities with minimal supervision; experience having remote manager a plus
  • A creative problem-solver, bringing innovative ideas and solutions to the table
  • A sharp eye for detail and a sense of office pride
  • An awesome can-do attitude - no task is too big or too small
  • Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
  • Familiar with Mac computer and GSuite

Workplace Experience Specialist

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