Job Description

Job Description & Qualifications
The Parts & Service Zone Manager is responsible for company revenue and profits by keeping the dealership focused on achieving reasonable customer retention and business growth.
Overall roles & responsibilities:
•        To achieve company’s revenue and profit in parts, accessories, lubricant targets.
•        To responsible for assigned team’s performance in sales/profit/process results.
•        To manage the assigned projects and deliver the results.
•        To consult and support dealers in dealer process improvement
•        To ensure that dealerships’ operations are up to standard.
•        To ensure that CSI/ CVP / DVP are achieved according to the dealer business plan.
•        To ensure that dealerships have enough and well-trained staffs in all functions.
Customer Satisfaction:
•        To discuss the CVP reports with the dealership management team and initiate corrective actions on the areas of improvement and monitor the implementation.
•        To review the customer satisfaction rate & concern resolution process at the dealerships
•        To review the Open & Closed concerns on weekly basis and guide the dealerships on improving the customer handling process and customer satisfaction rate.
•        To implement strategy to achieve CSI Objective.
Service Marketing:
•        To monitor that service marketing programs has been implemented at dealerships properly.
•        To ensure that dealerships staffs has thoroughly knowledge about the programs, products.
•        To ensure that dealership has focused on extended warranty products (ESB – PPP, SSP and Roadside assistance program)
•        To recommend dealerships to conduct local campaign to support the service business in both sales and retention program.
Service Parts:
•        To review the stock order versus VOR orders ratio and discuss the same with dealership management team.
•        To review the inventory levels at the dealerships and ensure parts are available above the safety stock.
•        To ensure usage of genuine parts and accessories.
•        To train dealers on parts claim process, Parts Ordering process, etc.

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