Denken Solutions Inc is an IT company with 14 years of experience with offices at California, Canada, India and Mexico, providing IT solutions in the United States.
Hiring: Prestador de Servicios (Tax Official Invoice)
Time Zone: EST
Labor Days: Mon
- Fri from 8 AM to 5 PM EST
Duties :
- Client Onboarding and Relationship Kickoff
- Welcome new customers after contract signature and serve as their main point of contact during onboarding
- Lead kickoff calls to gather operational details, align on goals, and set onboarding timelines
- Build strong rapport early to ensure high engagement and trust
- System Setup and Configuration Configure the client's environment based on their business model (transportation, tours, charters, etc.)
- Set up inventory, schedules, pricing rules, user roles, and integrations such as payment gateways and channel partners
- Own the onboarding timeline from end to end, typically 30 to 90 days depending on complexity
- Track progress across milestones using our onboarding checklist
- Flag delays or risks proactively and escalate to the sales manager when needed
- Deliver tailored training sessions for operators, dispatchers, agents, and admins
- Provide helpful how-to resources and guide clients to use the Knowledge Base
- Ensure clients understand and adopt key features like dynamic pricing, reseller tools, and automated notifications
- Collect structured feedback on onboarding and early product experience
- Transition accounts smoothly to Customer
- Success once go-live is achieved and key goals are met
- Document notes in Hub-spot and internal hand-off playbooks
- Work closely with Sales, Product, and Support to surface client needs and product gaps
- Share learning from onboarding experiences to improve Zaui's onboarding process
- Contribute to improvements in onboarding playbooks and resources
- Own onboarding success metrics such as time to go-live, feature adoption rate, onboarding NPS, and activation health scores
- Use data and insights to improve onboarding outcomes over time
Requirements :
- Must have experience in Strong verbal and written communication in SPANISH and ENGLISH
- Must have 3+ years of experience in Ability to explain technical concepts in a clear, friendly way
- Must have 1+ years of experience in Project management and organization
- Must have 1+ years of experience in Problem-solving and adaptability
- Must have 1+ years of experience in Client-focused mindset
- Must have 1+ years of experience in Commercial awareness and deal-closing instinct
- Understands the bigger picture, knows when to nudge a hesitant client toward go-live, and works closely with sales to ensure the deal lands and sticks.
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