Are you a strong communicator who thrives in fast-paced environments? Do you have a passion for delivering exceptional service and solving problems quickly and efficiently? We're looking for a Customer Service Representative/ Transport Administrator to support our transport and logistics operations in Laverton North.
About Us:
Our Client is is a leading provider of transport and logistics solutions across the Nation. They specialise in reliable, on-time delivery and outstanding service — and our Customer Service/ Transport team plays a key role in that success.
What You'll Do:
- Serve as the first point of contact for customer inquiries related to delivery times, and order status and provide proactive communication to customers about any changes to schedules or services
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Coordinate with drivers, dispatch, and warehouse teams to track and update delivery progress
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Manage and resolve delivery issues, delays, or service concerns professionally and efficiently
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Dispatch paperwork for the transport team in a timely manner
What We're Looking For:
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Previous experience in customer service, preferably in the transport or logistics industry
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Strong communication and organisational skills
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Ability to multitask and remain calm under pressure
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Strong MS Office and Excel skills is a must and familiarity with transport management systems is a bonus
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A problem-solver with a customer-first attitude
What We Offer:
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Competitive hourly rates
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On going roster
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Supportive and experienced team environment
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Full time opportunities available for the right candidate
Working Hours: Monday - Friday 9-5pm (MUST be flexible with days/ times and working weekends where required)
Ready to Apply?
If you’re ready to drive your career forward with a fast-moving, customer-focused company, send your resume and a short cover letter by applying via the link below.
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