AI Support - Full stack Engineer - Production support/AMS Lead

Staffingine LLC (Richmond VA, USA) Follow 11 hours ago

Contract Operational Support Operational Readiness Automation Root Cause Analysis API Integration 60 USD

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Job Title: AI Support - Full stack Engineer - Production support/AMS Lead, GCP, GKE, Google ADK agent, Java, Microservices
Job Location: Richmond, VA
Job Type: Contract

Job Description:

We are looking for Full stack engineer and AI support engineer who Lead L2L3 application support and engineering activities Act as the primary customer facing technical lead responsible for incident management release coordination stakeholder communication RCA leadership application stability and continuous improvement initiatives Own technical governance while collaborating with offshore teams to ensure 24x7 operational support

Mandatory Skills

Full Stack Development
Spring Boot Microservices
REST API design and troubleshooting
Redis
Distributed application architecture
API integrations and orchestration patterns
Cloud Platform
Google Cloud Platform GCP
GKE Google Kubernetes Engine
Kubernetes concepts and troubleshooting
PubSub
Cloud Monitoring Logging
Apigee API Gateway
Alloy DB
Scheduler and Workflow concepts
AI Application Support
AIenabled application support
Google ADK Agents
Gemini API integrations
RAGbased application architectures
AI service consumption and troubleshooting
Prompt execution flow understanding
AMS Production Support
L2L3 Support
Incident Management
Problem Management
Root Cause Analysis RCA
Release Management
Change Management
Service Request Fulfilment
SLA Management
Production Support
Leadership
Customerfacing leadership
Technical governance
KT management
Offshore coordination
Executive communication
Risk and escalation management

Good to Have Skills

Dataflow
Healthcare Life Sciences domain experience
DevOps CICD tools
AIled operations tools and automation

Key Responsibilities

Serve as overall technical lead for BidIQ Pricing Engine Guidance Engine and EnablerSwitch support
Lead P1P2 incident bridges and critical production escalations
Drive RCA reviews and preventive actions
Coordinate releases deployments and postproduction validations
Guide offshore support engineers and cloud engineers
Participate in governance reviews service reporting and client leadership meetings
Support minor enhancements and continuous improvement initiatives
Own transition KT validation and operational readiness activities